Hello. A customer purchased a camera and messaged me the other day that she would like to return it because it wasn't working properly. I mistakenly refunded her purchase and she hasn't sent the camera back. It's only been a few days. She now may want to keep the camera because she may be able to fix it. How should I proceed?
By the way, she's been very communicative and has done her due diligence. The funds have been withdrawn from my pay pal account and she hasn't received any money yet. I also didn't have enough funds in the pay pal account to cover the full return because I don't keep much money in there...only enough to cover my fees for the month. Perhaps this is the reason why she hasn't received the refu d yet. Either way I sent it too soon and just want to know what I should do. Thank you so much! Just when I think I've learned most about what I'm doing I still make a mistake every now and then.
