Hi. We had this happen a few months ago on an expensive set of sterling silver spoons by Stieff. Her initial email claimed there were only 5 and not 6 as described. We have a double count by two different people policy to ensure this doesn't happen to anyone, and I specifically remembered my partner and myself packaging that package, because he got mad at me and said I was nit picking, so I took the package back after he double counted and verified correct items, and counted it a third time. So, I emailed her back, and asked if there was any tears, rips, or tampering with the package, and she specifically stated "No. You just counted wrong, and I want a full refund today". I explained to her when the items were received and checked she would receive a full refund. The package was also fully insured, so her comment was a big red flag. Of course, we don't know for certain but suspect she needed one of the spoons to complete her set, and purchased with the intention of returning stating only 5 of the 6 were there. Nothing we could do. She got a free spoon worth $89.99 by itself and I took the loss. It honestly is a pain, because we are busy enough as foster parents and having an at home busines, but we now record dirctly in front of our computers web cams, showing the specific items then showing items being placed in packaging and sealed. 90-120 seconds of my time is absolutely worth preventing this from happening. Sure, they can still say I must have taken it out after the video, but it should at least deter some people from attempting it. We've been doing this for months now, and no issues yet. Sorry that happened to you. We know how it feels for sure. ~K & T
