Item not as described

[truejoy57]

I am new to eBay. can you get a return if the item is not as described and the seller has a no return policy. Seller stated stone in ring is genuine turns out it is not at all. Thanks for your help.

[phcd1 · Accepted solution]

Seller have to describe items properly, even if they have "No Returns". Go to your "Purchasce History" page under "My eBay' and open a "Not as described" return (SNAD aka) claim. The seller will have to pay return shipping and refund you.

[penguins_dont_fly · Accepted solution]

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@truejoy57 wrote:
I am new to eBay. can you get a return if the item is not as described and the seller has a no return policy. Seller stated stone in ring is genuine turns out it is not at all. Thanks for your help.

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@truejoy57

All buyers are covered by the eBay MBG for 30 days past Delivery date, regardless of a seller's return policy.

If the item is truly not as described, Open a Return Request with the reason "Not as Described or Pictured".  The seler will be responsible for return shipping.

[hafoster · Accepted solution]

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@truejoy57 wrote:
can you get a return if the item is not as described and the seller has a no return policy.Seller stated stone in ring is genuine turns out it is not at all.

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[creoleorchid · Accepted solution]

If it was the one you bought from the seller in India with 98.6 feedback, you will have a hard time getting a return label with tracking.

[truejoy57]

Thank you.

[truejoy57]

eBay has changed so much since I last used it, probably over 8 years ago. My husband was the eBay person and understood it. Since he is no longer with us looks like I have a lot to learn. Thanks for all the advice and quick replies.

[phcd1]

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@creoleorchid wrote:

If it was the one you bought from the seller in India with 98.6 feedback, you will have a hard time getting a return label with tracking.

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OP wont need worry, It's up to the seller to provide one, if he/she can't provide one then eBay will refund in full w/o the OP having to return item.

[rogi.us.xq3ymnh]

I like to work with my hands and am completely fascinated by electronics. I buy stuff and fix it not for monetary gain but as a passtime. I'm relitively new to ebay. I saw an ad for 2 3rd generation ipod touches, cant remember what I paid for them, $15 or so. They were described as "wont hold a charge" so I said to myself, simple, I've fixed a bunch of them with same issue. When i read a post that says "wont hold a charge" I assume that it will it at least light up when I plug it in. Neither of these did, in fact one fried my usb port on my $700 laptop when i plugged it in and started smoking. The other did absolutely nothing at all. Seller does not accept refunds, obviously I am going to have to sue to make the world a better place. Probably won't get my money back as someone who sells garbage for $15 on ebay obviously is living in poverty or y do it in the first place? I do this as a hobby, im 32yrs old trying to keep up with technology. If any admins read this I'm not looking for a refund, just want this user blocked or as an alternative give me his address so i  can return in person

[tarpedge]

Do you go upstairs, or is there a bathroom in the basement?