Is there a certain time zone that ebay's resolution / return center operates on, or is it just mine?

[real-good-stuff]

I am literally counting down the hours until I can escalate a return due to horrible packaging and a fragile item arriving broken.  The seller has been a complete nightmare to deal with.  This is BY FAR the most negative experience I have ever had on ebay in the nearly 20 years I've had an account here.  As far as recall, I have never returned an item before for any reason.  Even with my lack of experience with returns though, I cannot imagine that most sellers are this... well, crazy... especially when their own negligence is clearly at fault.  Then again, I am certain that most sellers would not do what this seller did in terms of packing this item.  Anyway,  I sort of understand why ebay wants the period of time for seller and buyer to work out resolutions on their own, and I assume (hopefully) that does work most of the time.  Having to wait for them to step in though, when you're communicating with a person who's unreasonable at best and scary at worst... is torture.  I just want to be done having to hear from this person.  It's such a waste of time and energy.  It's like talking to a brick wall.

[gwzcomps]

Sadly most people don't know how to package stuff. That is why I stopped buying audio gear here. As long as you opened a not as described type of case you should be covered. Anything time related is based off eBay's time which is Pacific time. Link for eBay's current time.

http://viv.ebay.com/ws/eBayISAPI.dll?EbayTime

[real-good-stuff]

I did "item arrived damaged," and took pictures of the packaging (or lack thereof) and the pieces that are broken and unusable now because of it.  Hopefully that will be enough.