eBay

ambeshor-99 · ‎06-02-2022

I have sold an item and it is getting shipped back to me due to invalid address. I put the address in usps website and it says it dosent exist what do I do.

donsdetour · ‎06-02-2022

Wait until you get the item back:

and when the user files for a refund: refund them, with out shipping if you can.

12345jamesstamps · ‎06-02-2022

I would google the address and not the USPS website to see what the building or house might look like.

I once wanted to see where one of my packages was going to in Ukraine before the war.

It was so cool.

I would wait until package is actually returned.

I have had a few packages returned to my San Francisco hub, not to me, and then go back out to the address and get to the buyer. USPS website hasn't been good tracking of packages lately. Of course, this will delay package to buyer.

It is also possible at address no one would accept package. I had that. It took 2 weeks for someone to accept package at location from San Francisco to North Carolina.

donsdetour · ‎06-02-2022

@12345jamesstamps wrote:
I would google the address and not the USPS website to see what the building or house might look like.
I once wanted to see where one of my packages was going to in Ukraine before the war.
It was so cool.
I would wait until package is actually returned.
I have had a few packages returned to my San Francisco hub, not to me, and then go back out to the address and get to the buyer. USPS website hasn't been good tracking of packages lately. Of course, this will delay package to buyer.
It is also possible at address no one would accept package. I had that. It took 2 weeks for someone to accept package at location from San Francisco to North Carolina.

Three places I have lived you would have been shown 1 to three miles away from were I lived. Google ain't so great on addy and what is shown.

richard1rst · ‎06-03-2022

@donsdetour wrote:
Three places I have lived you would have been shown 1 to three miles away from were I lived. Google ain't so great on addy and what is shown.

Ditto that.

I remember a poster saying they would Google an address if the buyer seemed sketchy (what ever that is) and judge the buyer based on things like the age of the car in the driveway and the condition of the house. So out of curiosity I Googled my own address. Based on the car in the driveway and the changes I know I have made to the landscaping I judge the picture to be about 15 years old. (So much for the "new" car in the driveway).

I had occasion to Google a buyer's address once and I was showed a vacant lot. Even though the apartment building had been built about 6 years earlier.

So much for misplaced faith.

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand

wastingtime101 · ‎06-09-2022

Hi @ambeshor-99. You have a few options. You should decide which route you'll be taking and communicate with the buyer, but wait until the item is returned (and delivered) to you before you take any of the following actions.

You can refund the buyer the item cost minus original shipping and minus a portion of your eBay fees (fee credits are prorated on a partial refund so you won't get back fees on the shipping amount you withhold). Go to your orders page, find the transaction and select "send refund." On the next page enter the amount. After that, relist the item and if you still want to work with this buyer you can tell them to repurchase it with the correct name/address.
Have the buyer sort out their address issue then pay for re-shipping. Send them an invoice through PayPal or give them your PayPal e-mail. This is post-sale so it's OK to exchange e-mail addresses. It's also OK to ship to a different address because it's technically not tied to the original transaction. You would not purchase the shipping label through eBay or upload tracking to the transaction. You would purchase it from an alternate site like pirateship.com or paypal.com/shipnow and you can send the buyer the new tracking # through e-mail or eBay messages.
A different way to accomplish buyer payment for re-shipping is to create an eBay listing for the shipping cost (bumping it up to factor in eBay fees) and having the buyer purchase it, entering their correct address at checkout. You could purchase a shipping label through eBay for that transaction.
You can cancel the transaction "problem with address" which will trigger a full refund to the buyer and your FVF would be credited.
You can do nothing. The buyer's MBG protection is voided when there's a package delivery attempt. I don't recommend this because even though you'll win an INR (item not received) claim on eBay, there's nothing stopping that buyer from going to their credit card to file a dispute which would grant them a full refund from your account. I also think that handling it before it gets to this stage with a partial refund is the "right" thing to do if you're not going to make reshipping arrangements.

GLORIOUS!

Seller Guide: Nonstandard Packaging

soh.maryl · ‎06-09-2022

When you contacted the buyer about this, what was his response?

azh-71 · ‎06-09-2022

A. Contact the buyer, ask if the address is correct, if it is, you can go back to the PO tell them that there's been a mistake and they will mail it again. At least my PO does it.

B. If the address is incorrect, cancel the order, refund, block the buyer and relist. Yes, you are out of the shipping cost.