International hub processing time?

[stepsu79]

I'm a buyer, the item I bought was sent through eBay international shipping. It arrived at the international hub on Feb 6 and the last status is "Delivered, left with inidividual" in Glendale Heights, and there has been no updates ever since.
Is it normal for a package to be stuck at the hub for so long? Is there a chance that it could be lost? It's almost past the estimated delivery date so I'm getting worried.

[wastingtime101]

Yes, it is normal.

eIS says they turn around most packages within 2-3 days, however we've seen countless reports showing it can take weeks.

That said, you have coverage. If the transaction does not show the item was assigned an international tracking number and forwarded to you by the estimated delivery date, you can file a non-receipt claim (starting one day after the latest estimated delivery date within a window of 30 days).

If it comes to that and you need help filing the claim come back and let us know. Hopefully you'll see movement on your package soon.

[impax45]

I buy frequently (Am in Canada) and the shipping hub in Illinois is a HUGE bottleneck/delay, anywhere from 2-5 weeks dalays..frankly I am fed up with it and E Bay doesnt seem to care at all

[josven1073]

Same situation here. Same hub. When I order from Amazon I get it in 2 -3 days. Ebay is a disaster.

[beccajade3]

I agree! This is crazy. I will stop buying from eBay because of this. It’s madness that in a time when so many online platforms are doing an amazing and efficient job with shipping that eBay has gone dramatically backwards.  Are they trying to ruin their own business??

[martindidibou]

Item ordered may 27 2024 , estimate delivevery between 12 and 21 june, nothing move for 20 days now. 

Mer. 12 juin
16:31
Item arrived at hub
Du vendeur au centre (Étape 1)
Mer. 5 juin
21:12
Delivered
GLENDALE HEIGHTS, IL
60139
Mer. 5 juin
5:19
On FedEx vehicle for
delivery
CAROL STREAM, IL 60188
Mer. 5 juin
5:06
Arrived at FedEx location
CAROL STREAM, IL 60188
Mer. 5 juin
5:04
At local FedEx facility
CAROL STREAM, IL 60188
Mar. 4 juin
22:01
Departed FedEx location
CHAMPAIGN, IL 61822
Mar. 4 juin
7:36
Shipment arriving early
CHAMPAIGN, IL 61822
Mar. 4 juin
7:34
Arrived at FedEx location
CHAMPAIGN, IL 61822
Mar. 4 juin
2:36
On the way
MATTOON, IL 61938
Lun. 3 juin
14:31
On the way
WEATHERFORD,

[fuh-gedda-bout-it_doubles]

Did you guys get your item?

I've had an item 'left with individual ' at Glendale Heights since 3rd July - so 23 days with no movement. 

Ebay just say 'claim' - but the monetary value is no compensation. 

I wonder what % of items delayed turn up and how many are actually lost/stolen and never turn up.

Luke

[rmanmadha]

My packet supposed to arrive from US to India.  The last update was, "Delivered with an individual at Glendale Heights"  this was 13th June 2024.  Since then no update.  It is almost 2 months now.

I can't make a complaint with USPS because it needs senders address and phone number which I do not have - wrote to the sender about this but no response.

Any other possibilities I explore for help?

Thanks

[injenooitee]

Did anybody end up getting their parcel delivered after the hold up at the International hub?

[wastingtime101]

Check the estimated delivery date on your order. If the item does not arrive by that date, and there's no recent tracking movement, go ahead and file a non-receipt claim. Claim can be filed starting the day after the latest estimated delivery date for a period of 30 days. Instructions here: https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

[rikum_60]

Hi everyone,

Due to the length of time that has passed since this thread began, we have locked it from future replies. If this is still an issue that warrants discussion, don't hesitate to begin a new thread HERE.

Thanks.