This is my second post on this.
I have just removed international shipping from all my listings.
This has been happening to me for about two weeks.
Today's example: sold an item for a big $7 to someone in Canada. eBay tell them shipping for a first class package is something like $5.83 and that is what they pay me. Now, I go to print label and it costs me $15.60 for shipping--a difference of $9.37. The problem is always about this amount.
Well, towards end of last week, a nice fellow said that they would credit my account for the difference for two separate items because it is eBay's mistake in their programming or whatever. I just now looked at my seller's account and there is NO credit there.
I called today before shipping this item. The agent on the phone was SUPER nice but was handing down ridiculous stuff from her supervisor. They said the problem can be the seller's fault for how they entered the item. I said, huh? I enter a package size and weight, and that is what it kept throughout this. I went on USPS and it said the larger amount that I must pay for the label is correct. But, somehow, eBay is charging international buyers about $10 less in many cases.
I am getting no satisfactory resolution and have now lost about $27-30 total on shipping of small items. I have removed international shipping from all my items now. I have also spent probably a half hour on several phone calls--all without a happy ending.
I would suggest that you look very carefully if you sell anything internationally at what they paid for shipping and what you must pay. Could be easy to miss if you are hurrying to ship something like a good seller. Or, for now, just don't do international shipping to be safe.
