Insurance and missing items

[gimpyhighlander]

I paid for insurance on a package for coins and I received it ripped and retaped. It is missing coins and the shipper said to contact eBay. What is the correct thing to do?

[charity_scents]

The seller has to file the insurance claim.  Keep the packaging. Send seller photos.
You need to file an item not as described - missing parts with ebay - request to return for refund. Seller is to send a return label. 
You have no idea if the seller sent it that way or if someone did it in route. 

[gimpyhighlander]

Looked closer and the package has no insurance, it's just first class with tracking.

[charity_scents]

Ship cover insurance doesn't show on the label. It doesn't matter if you paid for insurance or not, that is the seller's responsibility not yours.
File the SNAD - significantly not as described. Missing items from sale. 
Contact Seller. 

[edwedw8383]

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@gimpyhighlander wrote:

I paid for insurance on a package for coins and I received it ripped and retaped. It is missing coins and the shipper said to contact eBay. What is the correct thing to do?

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First-Class Package doesn't get insurance, only tracking. Disregard your seller's misdirection, start a return request, and click ask eBay to step in after 3 business days if not yet resolved.

[charity_scents]

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@edwedw8383 wrote:

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@gimpyhighlander wrote:

I paid for insurance on a package for coins and I received it ripped and retaped. It is missing coins and the shipper said to contact eBay. What is the correct thing to do?

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First-Class Package doesn't get insurance, only tracking. Disregard your seller's misdirection, start a return request, and click ask eBay to step in after 3 business days if not yet resolved.

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Insurance can be purchased for FC. OP said he paid for a insured shipment via the seller.