eBay

cristian3_6 · ‎06-09-2023

Things that I do not understand
Today I sold two items to a person when I go to print the shipping label it only showed for one item
the buyer paid for two labels and e bay only showed me one label to print
it was not shipping combination
I had to spend 20 minutes to be able to print the other shipping label, the trackim number was similar to the first item, one item in priority mail and the other in a small box usps
I don't understand why that happens
another thing
when you sell an item it is no longer *print shipping label* I don't know why because it was easier with one click to do it
I really don't understand those changes, can back back as before?
thank you so much

rfmtm · ‎06-10-2023

Are you saying these two items were combined automatically? If so it would only create one label. This only would happen if you have combined payments enabled and an automatic combined shipping rule enabled on those listings. If that's the case, turn off the combined rule in your Shipping Preferences and/or any rule you have applied to the listings.

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rfmtm · ‎06-09-2023

Unless the second item's payment was late processing you should have seen both in the shipping hub to either combine or print separately. But who knows, ebay's old slow servers and glitchy software is often causing odd problems.

cristian3_6 · ‎06-09-2023

Is there an option to prevent that from happening?

rfmtm · ‎06-09-2023

No, as it just appears to be a one time glitch.

cristian3_6 · ‎06-09-2023

Is there an option to prevent this from happening?
Only when the buyer asks to combine the shipping I cancel the second shipping label in the invoice shipment
but if they both pay the shipping cost I can't do anything

rfmtm · ‎06-10-2023

Are you saying these two items were combined automatically? If so it would only create one label. This only would happen if you have combined payments enabled and an automatic combined shipping rule enabled on those listings. If that's the case, turn off the combined rule in your Shipping Preferences and/or any rule you have applied to the listings.

cristian3_6 · ‎06-10-2023

Hello, thanks for answering. How do I get to those options?

rfmtm · ‎06-10-2023

https://www.ebay.com/ship/prf

If you turn off Combined Payments, that will turn off any combined shipping further down the page. You still will be able to select to manually ship things together, but it won't happen automatically.