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I am going to have trouble... impatient buyer complaining in 3 days

How do I handle this?

 

Item was purchased last Thursday evening, and I shipped it Priority first thing Friday morning.

 

eBay promised they would get it Monday (even though it is a 3-day label, lol), and now that it is Wednesday (the date my handling time told eBay I would ship by), the buyer already messaged me to complain!

 

By USPS standards it is 1 days late even if the world were to be spinning again!  By eBay standards, it is 2 days late.

 

Regardless, it is a $120 item, that is NOT even three days late, and the buyer reached out already.   I explained the situation,  it what can I do but wait?

 

If USPS would just do their damned job!   If I get an INR, the first thing I will do is file a package redirect to try and get the item back.   What is the deadline to file a package redirect?

 

 

Anything else I can do?

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I am going to have trouble... impatient buyer complaining in 3 days

1.  Read this USPS link:

https://www.usps.com/manage/package-intercept.htm

Notice there is a charge of, at least,  $14.65.  If the package is shipped to a higher rate zone  then the addition postage will also be due.

 

2.  Read the eBay 12.08.2020 Announcement:

https://community.ebay.com/t5/Announcements/Helping-buyers-understand-shipping-delays-and-what-you-n...

"I have the right to remain silent but I didn't have the ability." Ron White, Fritch, Texas
"Stay away from negative people, they have a problem for every solution." A. Einstein
"The Devil made me do it!" - Flip Wilson
"If the band can only play loud - they ain't no good - peps too!" J.R. Johnson

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Message 2 of 2
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I am going to have trouble... impatient buyer complaining in 3 days

1.  Read this USPS link:

https://www.usps.com/manage/package-intercept.htm

Notice there is a charge of, at least,  $14.65.  If the package is shipped to a higher rate zone  then the addition postage will also be due.

 

2.  Read the eBay 12.08.2020 Announcement:

https://community.ebay.com/t5/Announcements/Helping-buyers-understand-shipping-delays-and-what-you-n...

"I have the right to remain silent but I didn't have the ability." Ron White, Fritch, Texas
"Stay away from negative people, they have a problem for every solution." A. Einstein
"The Devil made me do it!" - Flip Wilson
"If the band can only play loud - they ain't no good - peps too!" J.R. Johnson
Message 2 of 2
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