How to Produce a return Request after 30 days.

[cmx2556]

Hi Everyone,

I have a problem where the Seller agreed to a Refund and is quite happy to do so but is asking me to set up a Refund Request.

I returned the goods immediately upon receipt following amicable emails between us but for some reason it took over 30 days for the Post Office to deliver back to the seller.

Hence there has been a delay because the Seller obviously did not want to Refund without the goods in hand.

So I had to wait to hear from hime ref he had received Items back.

Now the eBay system says I cannot set up a Refund request because it is beyond 30 days.

Where do we go from here - any ideas.

While writing I would say that I think eBay is great but trying to find any way to make any sensible contact over this has proved impossible.

Very very frustrating!!     How do you get into contact with anyone??

Best Rgds.

[missjen831]

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@cmx2556 wrote:

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@missjen316 wrote:

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@cmx2556 wrote:

Hi phcd1,

Now that information is really useful - thnxs so much - will give it a go.

I did not have the return tracked as have been advised in past to retunr to sender.

But do have an ebay email from the Seller confirming receipt.

Will give this a go.

Best Rgds

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Then ebay can't help you @cmx2556. You lost your buyer protection when you essentially refused the package. The case closed against you because there was no proof of delivery to the seller. Did you upload the original tracking number to the return? You had a maximum of like 30 days to get the item back to the seller with proof of delivery. So no point contacting eBay again, you didn't follow the rules. I would suggest you stop doing "return to senders". It voids your buyer protection.

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Hi Misjen316,

Thnxs for the information - I have been using eBay for 3 years or so now and as I travel a lot find it suites me very well.

This is the first time I ever did a return and it all became a bit confused due to the very long postage time for return.

But I believe in credit where credit is due so I would just use this opportunity to say that after a fair bit of correspondence to clarify all - the Seller has behaved impeccably and did a full refund.

So thank you car_parts_international  - I will certainly use you again.

Also thanks to all who helped me  here on this Forum - I understand the process far better now.

But how does one get in contact with eBay 'long distance' ( other side of world maybe) - other than to a roboticised reply machine?

Best Rgds to all.

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You have to log into the ebay site for the country you are currently in. If that country does not have their own ebay site, then contacting ebay via facebook or twitter is the best option 🙂

[cmx2556]

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@missjen316 wrote:

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@cmx2556 wrote:

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@missjen316 wrote:

---

@cmx2556 wrote:

Hi phcd1,

Now that information is really useful - thnxs so much - will give it a go.

I did not have the return tracked as have been advised in past to retunr to sender.

But do have an ebay email from the Seller confirming receipt.

Will give this a go.

Best Rgds

---

Then ebay can't help you @cmx2556. You lost your buyer protection when you essentially refused the package. The case closed against you because there was no proof of delivery to the seller. Did you upload the original tracking number to the return? You had a maximum of like 30 days to get the item back to the seller with proof of delivery. So no point contacting eBay again, you didn't follow the rules. I would suggest you stop doing "return to senders". It voids your buyer protection.

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Hi Misjen316,

Thnxs for the information - I have been using eBay for 3 years or so now and as I travel a lot find it suites me very well.

This is the first time I ever did a return and it all became a bit confused due to the very long postage time for return.

But I believe in credit where credit is due so I would just use this opportunity to say that after a fair bit of correspondence to clarify all - the Seller has behaved impeccably and did a full refund.

So thank you car_parts_international  - I will certainly use you again.

Also thanks to all who helped me  here on this Forum - I understand the process far better now.

But how does one get in contact with eBay 'long distance' ( other side of world maybe) - other than to a roboticised reply machine?

Best Rgds to all.

---

You have to log into the ebay site for the country you are currently in. If that country does not have their own ebay site, then contacting ebay via facebook or twitter is the best option 🙂

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I am an 'oldie' - worked in IT all my life - even had my own software house for a dozen years or so - but I do not use F/B or Twitter - cannot understand why everyone wants their 'stuff' spread all over.

But thnxs for info - I have been using eBay for maybe 4 years or so now - first time have needed any contact - hopefully will continue that way.

Thnxs to all - signing off on this one now.

Best Rgds.