Feedback Removal doesn't seem right

[akejama]

I bought a pair of shoes and seller supplied tracking number that same day, but no movement was ever recorded.  Days went by and still no movement so I contacted seller who said they'd check and get back to me but never did.  I sent repeated notes with no response.  I filed a claim for a refund.  Next day seller supplied me and eBay with an updated tracking number that showed a delivery had been made to me.  I was home when the delivery was supposed to have been made and I never got any delivery.  So, I went to UPS and asked their assistance and they confirmed NO Package had been delivered to my address and that the updated tracking number was not associated with my name or address.  So, back to eBay I went to give them the UPS information.   Three days later I get a note from eBay that they would be refunding my purchase price plus taxes.  Okay, that is good and what they should have done.  Now comes the ugly.

I have been on eBay for years and years and NEVER given anyone a red mark on feedback, but this case cost me a lot of time, extra expense in replacing my purchase that never came, and the seller showed no good will in trying to resolve the problem at all.  I thought this is exactly the time I should use a negative feedback to warn others.   So, I did.    But then I checked and eBay had removed my negative feedback on the buyer.  REALLY?    The buyer didn't resolve the problem, they caused the problem, lied, and furnished me and eBay with false information about the tracking number.  So they get a pass?  WHY?   My negative feedback said, that the seller failed to ship my goods and had a history of supplying bad tracking numbers.  Which is true and not angry nor mean spirited.... when I looked further, eBay had also removed the other feedback which indicated the seller issued bad tracking numbers.   WHERE IS THE TRUTH ?  Why protect bad sellers when it hurts us all.   Maybe it has more to do with where you are from than what you do?  India and China seem to get a lot of passes the rest of us don't enjoy.  I haven't gotten my refund yet, but in 48 hours it's supposed to clear.   I hope it does.

Is there a question here?  NO   I just wanted to let people know that if what happened to me happens to them, don't be surprised.  Yes, supposedly I won my case, but I shouldn't have had to spend the time to prepare a defense against a bad seller's lies only to see my feedback denied without reasons being given. 

[myangelandmyprincess]

Did you mention in communication with the seller that you would be leaving bad feedback?

Did you win the initial case or did you have to appeal after the seller won to get a refund?  

Did you mention anything about eBay refunding or the case in feedback?  

[akejama]

I never mentioned feedback in any way.

Yes, I won the initial case.

I never mentioned feedback to the seller in any capacity.

My communications with seller were essentially,  Tracking numbers don't work, please check and see what is wrong and let me know.  Seller indicated they would but never responded.  Subsequent requests for information about the shipment went unanswered until I got a message from eBay saying my package had been delivered by UPS and gave me an a tracking number updated by the seller.  UPS confirmed that, that tracking number was invalid.  My final send to the seller indicated that UPS had done a search for me and said that the tracking numbers seller had given me did not correlate to my name or address. I indicated I was sharing that information with them and eBay.   I indicated to seller I would file for a refund if I didn't hear from them and I didn't hear, so I filed for a refund.  I gave them a negative feedback report that was proper and accurate and without any angst.  

Your questions seem to be asking if I threatened the seller or tried to pressure them, I did not.  I asked for information, told them quite straight forwardly that I intended to file for a refund and did so.  I see no reason my negative feedback should be removed from their file.

[martin2001]

Perhaps during the communication you used some words that beay may have interpreted as inappropriate. When ebay decided in your favor, obviously they found that the seller did not do everything correctly.

But in you post you sate: Next day seller supplied me and eBay with an updated tracking number that showed a delivery had been made to me. How did it exactly show that the delivery was made to you? Especially when you say that UPS confirmed that that number had anything to do with your address.

Also your wording of your FB was perhaps not entirely true: My negative feedback said, that the seller failed to ship my goods and had a history of supplying bad tracking numbers. How did you come to the conclusion that the seller has a history of providing bad tracking numbers? Did you purchase from them before? History meaning a repeat occurrence. That's quite an accusation.

You say they failed to ship your goods but (from above) again, you say that the tracking showed that the delivery was made to you. 

[akejama]

Martin 2001   UPS confirmed the seller supplied bogus tracking numbers on 2 occasions concerning my purchase and eBay has obviously confirmed the UPS report and issued me a full refund on my claim.   I see nothing to be gained by rehashing the facts, they stand as stated and were supplied and confirmed by UPS and eBay.  eBay knows what it removed from the history of this seller which included my feedback.  My question is why was feedback history removed that was completely truthful and stated without angst, anger, or abusive language. 

[myboardid]

Sellers who are top-rated or who have not had any issues with buyers for a long time are sometimes permitted to have a negative feedback removed.  I truly don't remember the exact criteria for that to happen.  Also, some other large sellers seem to be able to get them removed, not sure again how. 

[myangelandmyprincess]

"I never mentioned feedback to the seller in any capacity."

Actually my third question was if you mentioned the case in the feedback you left.  If the feedback you left said something about eBay case or eBay refunded etc it could be removed.  

[fab_finds4u · Accepted solution]

Not positive but I think this is why it was removed. When a buyer leaves a neg for not delivered and the tracking showed delivered it's automatically removed. It doesnt matter if the tracking is incorrect.   The sweeps used to take place on Wednesdays.   I think had the tracking shown not delivered the feedback would not have been removed. Once it's removed it can't be reapplied.  If this happens again leave a negative  and say something like seller does not respond if you have a problem. That way it won't be automatically removed.

[akejama]

Nope. didn't mention case, and wasn't rude like some negative feedback responses.  Simply mentioned failure to ship and that seller had a history of bogus tracking numbers.... someone said where's the history.... well the history was he did this twice to me on same sale.  What more do you need ?  

[akejama]

OK, good answer and you're probably right.   Ebay sent me a note saying the item had been delivered and all was well, because seller had sent them an updated tracking number that showed a delivery had been made.  HOWEVER,   that tracking number was bogus just like the first one.  I had to go to UPS to get that confirmed but they did confirm no package was delivered to me or to my address.  Of course they wouldn't tell me where the package was delivered, but strongly stated it had no correlation to me in any way.    The seller just tripped the system by using a  tracking number for a shipment they made to make it look like I rec'd the shipment.  In this way they avoided negative feedback.   I don't see how they expected to gain unless they were just hoping I didn't respond to wanting my money back.  It is a continuing pain as I still don't have the refund in hand and it seems I am losing a significant $ eBay coupon as well because that coupon is now out of date to use on another purchase.  Ebay said I'd have the money back in 48 hours which has now been updated to 3 to 5 days and they said I could use the coupon but it won't work.   This has been and is a huge mess for me and the cause of  it gets to walk away without even a negative feedback.

[tatertot2u57]

I recently left 2 NEUTRALS for  a seller who was extremely slow to ship compared to his shipping info.  per  the auctions...took 2  weeks for me to get the items.  ( 7 days before he actually got them moving in the mail, another 7 days in the USPS system. )

 I  thought part of the slow USPS movement may have been due to the items being short on postage paid on his end, didn't seem to be for I got them with no postage due nor were they returned to seller as such. 

He  shipped the items  together weighing in at exactly ONE pound with only   5 oz. postage paid on the pkg. 

 Anyway,  I left 2 neutral feedbacks per very slow shipping  for the seller ...no violations of terms in either one of them...they both got scrubbed within 10 minutes of leaving them .  hmmm