Endless loop of been Re directed to the login page whenever trying to reply to a case

[refuah2018]

Hello, i opened a case for an item because it was nit as described and defected, the seller sent an email offering some advise to help incase i did anything incorrect, the item us a hard drive..

the problem is that whenever i try to reply to the sellers comment in the case im re directed to the login page then told my password is incorrect!

im using my ipad pro, internet is decent so i cant figure out why i have to  login when im already logged in! 

[refuah2018]

Here is a screen shot of the email 

[ga-8370]

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@refuah2018 wrote:

Hello, i opened a case for an item because it was nit as described and defected

im using my ipad pro, internet is decent so i cant figure out why i have to  login when im already logged in! 

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Did you open your return request @refuah2018 on eBay.FR instead? If so, eBay.COM won't be able to handle your case.

Whichever site it was eBay.FR or eBay.COM

1. Log in at that site,

2. Go to the My Purchases page,

3. Find the item at the bottom of the page, and

4. Click on the See Return Details link to open the Return Details page.

YOUR SELLER IS RESPONSIBLE FOR RETURN SHIPPING, but won't be able to send you a prepaid return label. Do not believe any promises

1. That they are sending a replacement, or

2. That they will reimburse you if you pay first for return shipping.

Instead, wait until the button appears and click Ask eBay to step in it. Then come back here for help.

[refuah2018 · Accepted solution]

Hello and thank you for the prompt reply!

first off its ebay fr

it now allowed me to reply, i guess it was a bug or something

thanks for all the help!