Ebay guarantee Delivery date Not accurate with Shipping Method

[yabba_dabba_d00]

It was brought to my attention by a customer who did not get a present  as soon as they thought. I have a few items that I ship Media Mail, the shipping details confirm that. eBay put on those items that if they buy the item within a certain time that they will guarantee the delivery in 4 days, but Media Mail is 2-8 DAYS. eBay has failed to let those customers know that the guarantee would only work if they PURCHASED the PRIORITY SHIPPING and not the free service! I called eBay and they had no clue what I was talking about. So I'm having a lot of people writing me because of eBay's screw up and wanting returns that I have to pay for because eBay did not tell them to buy priority and it would be guaranteed. So they screwed me, I'll guarantee I will get negative feedback because of this also, when I'm not the one who screwed up. Anyone else having problems with this? I've been a long time seller and this is the first year it's happened, which means they changed something. If others are having this issue, we should all contact eBay customer service to complain and see if they do something to fix this because it is an error in their system. 

[myangelandmyprincess]

I don’t see where it shows a priority mail option?   If the only thing you offered was media mail then eBay was offering that guarantee with the media mail 

if you have a return policy the buyers could have returned for any reason anyhow.   eBay will pay the return shipping costs for this or the buyer can choose a $5 voucher instead 

[xtentsales]

Update... There is something wrong with eBay. I deleted the priority service and added it again and it gave me an error (see below) I changed to another priority service and gave me the same error. It is a valid service.

[smartknives]

This problem happens with all of the non-guaranteed delivery methods from the US Postal Service, including First Class Package. When eBay launched the guaranteed delivery program, they also decreased the acceptable handling times, and made the expected dates too optimistic. I guess they are competing with Amazon. For many years we always had less than 1% late deliveries, but it jumped in 2018. We just lost our Top Rated status because there were more than 3% late deliveries using First Class Package, even though we put them in the mailbox within a few hours of the orders. Most late deliveries happen in August (everyone on vacation) or December (Xmas rush). We called eBay support and they basically said we should use a faster shipping method- ignoring the fact that it's much more expensive. There doesn't seem to be any way to get actual feedback to policy makers at eBay.