07-16-2019 09:21 AM
I currently refunded a payment to a buyer over on PayPal. However, I also refunded the payment on eBay.
Will I be sending a double refund from my account?
Thanks,
Will
07-16-2019 10:45 AM
It sure seems that way ... you might kindly inform your buyer of the mistake, and ask them to return one of the refunds.
07-16-2019 01:10 PM
When you refunded on PayPal did you go into that transaction to do the refund.? If you did, I can’t see ebay refunding as well because the transaction would already show as having been refunded....but I’m just guessing. What does your PP account say?
07-16-2019 06:42 PM
If you refunded the buyer by going into the payment on Paypal and using the ISSUE A REFUND option, and then you used the CANCEL A TRANSACTION on ebay, you will not be refunding twice.
In the future, go into your ORDERS, locate the transaction, and use the CANCEL A TRANSACTION option and the refund to the buyer will be automatic.
07-16-2019 07:03 PM
If you refunded through the original PP transaction and then went to cancel (/refund) though eBay, they would go back to the transaction to refund it, and since there is no monies, they can't double refund.