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Double Refund?

I currently refunded a payment to a buyer over on PayPal. However, I also refunded the payment on eBay. 

 

Will I be sending a double refund from my account?

 

 

Thanks,

Will

Message 1 of 5
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4 REPLIES 4

Double Refund?

It sure seems that way ... you might kindly inform your buyer of the mistake, and ask them to return one of the refunds.

Message 2 of 5
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Double Refund?

When you refunded on PayPal did you go into that transaction to do the refund.?   If you did, I can’t see ebay refunding as well because the transaction would already show as having been refunded....but I’m just guessing.  What does your PP account say?

Message 3 of 5
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Double Refund?

If you refunded the buyer by going into the payment on Paypal and using the ISSUE A REFUND option, and then you used the CANCEL A TRANSACTION on ebay, you will not be refunding twice.

 

In the future, go into your ORDERS, locate the transaction, and use the CANCEL A TRANSACTION option and the refund to the buyer will be automatic.

disneyshopper
Volunteer Community Member

Message 4 of 5
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Double Refund?

If you refunded through the original PP transaction and then went to cancel (/refund) though eBay, they would go back to the transaction to refund it, and since there is no monies, they can't double refund.

Message 5 of 5
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