I've only had two people complain about items not being as described in both cases it was completely obvious what they were getting but they seem like they're looking for any minor error in the listing just to dispute it and try and get the item for free. The first time it happened I accidentally listed an item as new, even though the pictures obviously showed that it wasn't new, but it was my mistake and I owned up to it.
More recently I posted what I thought was a creative, attention-getting item description in which I said a doll has "Mary Reilly" hands - (which is a reference to a Julia Roberts movie about Dr. Jekyl and Mr. Hyde where her hands were chewed up by rats as a kid) whether or not you get the reference I said "see photos" right after the Mary Reilly comment because I thought it would direct people to actually look at the photos. Well perhaps it did for everyone except for the champion of the industry who actually bought the item. Now she wants to return the entire lot because one of three dolls has Mary Reilly hands, but she'll settle for just being able to return one doll... but the way I see it, if I have to pay for the return of one doll I may as well pay to return all three, but I'm still letting ebay handle it because she caught me on a bad day and I'm sick of trying to be nice to people who don't understand humor and can't take responsibility for their own actions.
While I think my story is amusing, it's really not relevant to my question.
After reading through many of the forum posts, I'm starting to understand that ebay always sides with the buyer when there is a dispute, and since it doesn't take a genius to figure that out, are there people who take advantage of that and only look for listings with mistakes when making purchases? Did the Today show do a segment on how to look for ebay listing with minor errors so that you have grounds to blow it out of proportion and try to get the item for free? Has anyone else experienced this?
