Dear PayPal,
I must be quite frank and honest with you, and say that I am really disappointed in your customer service. Because I am being treated really badly!!!
First of all, I received my package in January which means that I was not able to use my products now for 2 months! And second of all, I am NOT the cause of the leather strop (Product) being damaged, in fact it is actually the seller’s fault since she did not package it properly. And as a result it got damaged really badly during shipping!
I must say that I really do not understand why I should be punished with extremely expensive postage costs when the seller is the one who did not package my product properly!!!! I mean do you know that I have been struggling with this case now for 2 months????!!!!! I mean in all honesty I should actually be adding in all my time that the seller has wasted, and ask for her to pay that as well!!!! Do you know that the total price that I paid for the products was $189.14 USD??? And you are only offering me a refund of $131.99, AND I have to pay for the postage of the product back to the seller (which will also be round about $28.00) therefore I only receive a total refund of ($131.99-$28.00) = $103,99. This means that I only receive a ($103.99/$189.14 x 100) = 55% refund on this faulty product!!!!!!!!!!
This is not a refund- I have to sent the ful purchase back.
Dear PayPal I have a question for YOU. Would you just accept it if you paid upfront (in full) for a Mercedes Benz S-class and you received it with a 17cm scratch on its door because THEY did not package it properly when transporting it????? And when you ask for a new door at the dealership, you are told that you will have to wait 2 months for a decision to be made (meaning that you may also NOT use the car during that time). And guess what the decision is??? The decision goes as follows; you will get your car’s refund after you paid half you car’s price AGAIN with transporting costs, AND you will have to return the car to the dealership. I mean, surely it is not fair that you should pay money when the dealership gave you a faulty car????
I would like to end this letter by asking you to please reconsider your choice of punishing me for the seller's mistakes, since it is really NOT fair. I DO understand that the seller does not want to give me a full refund since it will essentially be reversing the whole sale. Which is exactly why I asked her to please only send me a new strop (the damaged product), and then this whole situation will be settled. I even told her that I do not want a refund, but rather just a new strop.
Regards
hf2406
