eBay

vrgoaries · ‎06-28-2022

As a seller I have been notified by buyers that two collectable fgures that left in mint condition arrved via the ebay global shipping program broken.

one of the two buers mention that 10% of his international purchases arrive broken.

The other item is the same situation differnt buyer via global shipping.

I have three sales waiting to shoip via global right now and I'm more than a little concerned. How do I open a case with global shipping as the seller. It wasn'tmy fault.

itscalledapostingid · ‎06-28-2022

You would need to contact ebay and ask specifically to speak with the Global Shipping Team.

No one else at ebay will be able to help.

stephenmorgan · ‎06-28-2022

@vrgoaries wrote:
As a seller I have been notified by buyers that two collectable fgures that left in mint condition arrved via the ebay global shipping program broken.
one of the two buers mention that 10% of his international purchases arrive broken.
The other item is the same situation differnt buyer via global shipping.

I have three sales waiting to shoip via global right now and I'm more than a little concerned. How do I open a case with global shipping as the seller. It wasn'tmy fault.

I believe the buyer would have to make a return request for item being damaged. Read thru this and see if maybe it may help.

https://pages.ebay.com/shipping/globalshipping/buyer-tnc.html

and this

https://pages.ebay.com/buy/globalshippingprogram/faq-buyer.html#:~:text=If%20a%20Global%20Shipping%2....