Buyers returning electronic that they didn't verify would work for them

[collins340302]

I sell a semi-universal keyless entry system that will work for multiple brands, but only within a certain year (radio frequency). My listing very clearly states the brands that are compatible and the color of the "Learn/Smart" button that must be used to make the electronics communicate with each other. I also have chosen "No returns accepted" on my listing, yet I've had 3 people try to make returns. The first one I handed it over to Ebay for review because it seemed pretty cut & dry, but they immediately issued a refund to the buyer. The second one I chose to refund just because I don't know what else to do at this point. Why does Ebay even give us sellers the option of choosing "No returns accepted"? My small profits are going to be eaten up by shipping labels--Is there anything else I can do to make it clear that it's buyer beware, do not try to return, as is item, etc.?

[jeannicho22]

Would love to see your listings, but I do understand.  No, there is nothing short of writing a really good listing to prevent buyers from returning.  I think you well understand that even with a no returns policy, buyers should be allowed to return items that aren't as described.  The problem of course is that on eBay "item not as described" is anything a buyer says it is.

[collins340302]

I absolutely understand and agree that returns are necessary in some cases where an item may be damaged or incorrect. The issue I have is that there is no gray area for where my product will work and my listing makes it very obvious. If people are buying a product and not thoroughly reading my listing I don't feel it is fair that I should be made to refund costs at a loss (my product only sells for around $20 so there's minimal profit). I was hoping for an easy answer haha, thank you for the input!

Here is a link to my listing: https://www.ebay.com/itm/202668346688

[jeannicho22]

Ok, Maybe I can help.

You need to idiot bullet proof that listing a little bit more.  The information is all there but you haven't spelled it out for them.

Please consider something like the following

Please note, this is a semi-universal Garage Wireless Keyless Entry Keypad but it will not work for every brand.  Since this working item has no returns available, please check compatibility prior to committing  to purchase.  The brands of garage openers this will work with are.... blah blah blah

Truth be known, most of my buyer complaints are about something that WAS covered in the item specifics and the description.  But some fairly educated buyers do actually read the listings.  Some folks like the facts mam, just the facts, and some like a little bit of explanation and flowers.  Why don't give them both.

[donwill8106]

Explain what the learn button is/does. 

[collins340302]

Great advice, thank you very much

[collins340302]

Another great bit of advice, thank you very much.

[dtexley3]

---

@collins340302 wrote:

I sell a semi-universal keyless entry system that will work for multiple brands, but only within a certain year (radio frequency). My listing very clearly states the brands that are compatible and the color of the "Learn/Smart" button that must be used to make the electronics communicate with each other. I also have chosen "No returns accepted" on my listing, yet I've had 3 people try to make returns. The first one I handed it over to Ebay for review because it seemed pretty cut & dry, but they immediately issued a refund to the buyer. The second one I chose to refund just because I don't know what else to do at this point. Why does Ebay even give us sellers the option of choosing "No returns accepted"? My small profits are going to be eaten up by shipping labels--Is there anything else I can do to make it clear that it's buyer beware, do not try to return, as is item, etc.?

---

Everyone is giving you good advice on what to include in your listing to reduce return requests.

But the bottom line is some buyer's don't read.  We can't make them read and eBay won't make them read.  So listing these as "no returns" is going to cost you in the long run.  If you try to fight the return you'll lose the money and the item just about every time.  Once you hit 10 (SNAD) returns your FVF rate jumps by 4% (soon 5%).

You may want to re-think the no returns policy.  Then when buyers return the item you can ask about their unit and if it's obviously not a match you can go to CS and try to get the return switched to a remorse return, get the return shipping refunded to you and the return removed from your service metrics.  It's more work, but may be the option that makes this item profitable.