Buyer wants to return an item that has not even been delivered yet?

[dagobahgeneralstore]

Did the site glitch or did you post this with no post just the title?

[re_258]

I just put the title wondering if this is a scam.  Buyer purchased on Sat so shipped yesterday & they sent an email Monday night saying they didn't get item & will be returning in a few days.  They addressed me by name (which was the wrong name) & asked if they should use the ebay return label or ship return on their own.  I don't offer free returns so I don't know what the buyer is asking or how they can think if they order on Sat that they would get the item on Monday.  They also only have 3 reviews so seems strange.

[bluelinemetalsllc]

Sounds like they have you mixed up with a different seller. Ask them what item they are wanting to "return".

[unique-finds-for-everyone]

I have the same issue...I reported the buyer to EBAY for misused the program to claim an item was not as described. It doesn't help you a lot, but it will be in the buyer record..

[mam98031]

Have they opened a claim?

If they did, what kind of Claim?  What was the reason?

[castlemagicmemories]

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@bluelinemetalsllc wrote:

Sounds like they have you mixed up with a different seller. Ask them what item they are wanting to "return".

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I agree and that might be easy for a new buyer to do.

[castlemagicmemories]

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@re_258 wrote:

I just put the title wondering if this is a scam.  Buyer purchased on Sat so shipped yesterday & they sent an email Monday night saying they didn't get item & will be returning in a few days.  They addressed me by name (which was the wrong name) & asked if they should use the ebay return label or ship return on their own.  I don't offer free returns so I don't know what the buyer is asking or how they can think if they order on Sat that they would get the item on Monday.  They also only have 3 reviews so seems strange.

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You might want to message them, since  they addressed you by the wrong name, and ask if they have the right seller.  Since they have not yet opened a claim, as you say they just emailed you, you have time to see what is going on.  Perhaps they opened a claim with another seller but they are messaging you with questions.  If they have opened a claim, you can respond in the claim but don't let the three days go by so the buyer doesn't escalate, and Ebay decides for you, as that will get you a very serious seller defect.

Please come back and update your thread and hopefully this will be resolved soon.