This is really perplexing me. Ebay's policy for return requests explicitly states that buyers can always open a return request on an item if it didn't match the description or photos when it was received, even if the seller doesn't accept returns. I tested this process myself with an item I bought recently, selecting "Doesn't match description or photos" as the reason, and provided photos and a comment. There was a banner at the top of the page that stated the seller doesn't accept returns on the item. But even with that, the confirm return button lit up after I completed these steps. Of course, I didn't click it since I wasn't actually returning the item. The buyer followed the exact same steps for this item, but the confirm return button is still greyed out for them. I cannot find this specific issue addressed on ebay's site, nor can I find any previous discussions about this specific issue. The buyer suggests that I need to somehow remove this "seller does not accept returns on this item" restriction myself, but I cannot find any way to do this. Can anyone provide any help on this issue?
