If you offer returns, you (seller) are required to accept the return
If a buyer is claiming it is damaged, then every seller (whether they offer returns or not) is required to either (a) accept the return and then refund, or (b) refund the money without requiring a return.
... the maximum deduction allowed by eBay is 50%
The power to deduct from a refund is only available to Top Rated Sellers and those who offer free return shipping.
Though you (seller) sold in good faith and are not at fault, you still have to refund at least 50%!?!?
That's progress. It used to be worse ... we used to have to refund 100% to abusive buyers on a false Money Back Guarantee claim.
... advise you to sell the returned broken item in order to recoup some of you loss.....advising fraud?
It isn't fraud if you list it as broken.
Ebay, who pays your bills...SELLERS! How about actually standing behind us for a change!
Do you realize that if eBay started providing financial protection to sellers that our fees would have to increase? The money has to come from somewhere ... so, we would be paying 12-14% fees instead of 10%.
