eBay

theyouthculture · ‎01-10-2021

Title.

It's my policy to send the paid items to my buyers as soon as I can, so usually that's the same or next day.

A day or so after being sent, the buyer sends me a message saying the address is wrong, an opens a request after telling them I'd call the post office as soon as possible (which would be tomorrow).

I understand the predicament, but aside from calling the post office tomorrow, what else can I do? I added the original tracking to the request. How does it get cleared?
I'm just worried my funds will be on hold and worse, the item will be lost too until possibly retrieved, and not to be callous, but I was just doing what was originally right by what was given to me.

I'm just hoping it's not some type of scam. Already messaged the buyer on what I can do, but is there anything else to get things moving in the meantime?

Future thanks

theyouthculture · ‎01-16-2021

Another update, thanks for anyone who's sorta reading and stuff.

The case was resolved and ebay sided with me, so I think I won't be affected.
My funds/payment from the item are on hold, shows up on my payouts as being "released". I might be opening another thread to ask, but that means that the pay's going to go to me right?

Thanks for the replies, they've been good to read and learn more, thank you!

simba6 · ‎01-16-2021

You ship where the payment service said to and your covered. If the buyer gave the wrong address, that's their problem. If you get it back, they can pay you again to reship. If you redirect it, your NOT covered. Some scammers use that too.

den960 · ‎12-29-2022

So, this is all very interesting, and I have a similar situation. The package took a “returned“ status, presumably because the person at the specified address rejected it. Buyer then messaged, “Oh, that was an old address, I’ve been trying to change it on eBay without success, my correct address is XXX.“ Let’s assume the buyer made an honest mistake. Let’s also assume that the package comes back to me. How do I safely get the package to the buyer, without shipping it to an address that’s not on file with eBay? There must be a process for the buyer to correct their address, so that I can ship to their specified address, and still be on the right side of any case that may arise? Any thoughts?

wastingtime101 · ‎12-30-2022

@den960 wrote:
So, this is all very interesting, and I have a similar situation. The package took a “returned“ status, presumably because the person at the specified address rejected it. Buyer then messaged, “Oh, that was an old address, I’ve been trying to change it on eBay without success, my correct address is XXX.“ Let’s assume the buyer made an honest mistake. Let’s also assume that the package comes back to me. How do I safely get the package to the buyer, without shipping it to an address that’s not on file with eBay? There must be a process for the buyer to correct their address, so that I can ship to their specified address, and still be on the right side of any case that may arise? Any thoughts?

Mods tend to lock old threads as they can have outdated info @den960 - always better to start a new one so people don't add on replies to the original poster and your issue gets lost.

You have a few options. You should decide which route you'll be taking and communicate with the buyer, but wait until the item is returned (and delivered) to you before you take any of the following actions.

You can refund the buyer the item cost minus original shipping and minus a portion of your eBay fees (fee credits are prorated on a partial refund so you won't get back fees on the shipping amount you withhold). Go to your orders page, find the transaction and select "send refund." On the next page enter the amount. After that, relist the item and if you still want to work with this buyer you can tell them to repurchase it with the correct name/address.
Have the buyer sort out their address issue then pay for re-shipping. Send them an invoice through PayPal or give them your PayPal e-mail. This is post-sale so it's OK to exchange e-mail addresses. It's also OK to ship to a different address because it's technically not tied to the original transaction. You would not purchase the shipping label through eBay or upload tracking to the transaction. You would purchase it from an alternate site like pirateship.com or paypal.com/shipnow and you can send the buyer the new tracking # through e-mail or eBay messages.
A different way to accomplish buyer payment for re-shipping is to create an eBay listing for the shipping cost (bumping it up to factor in eBay fees) and having the buyer purchase it, entering their correct address at checkout. You could purchase a shipping label through eBay for that transaction.
You can cancel the transaction "problem with address" which will trigger a full refund to the buyer and your FVF would be credited.
You can do nothing. The buyer's MBG protection is voided when there's a package delivery attempt. I don't recommend this because even though you'll win an INR (item not received) claim on eBay, there's nothing stopping that buyer from going to their credit card to file a dispute which would grant them a full refund from your account. I also think that handling it before it gets to this stage with a partial refund is the "right" thing to do if you're not going to make reshipping arrangements.

GLORIOUS!

kh-laura · ‎12-30-2022

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.