Address 1 too many characters - but if you change it you won't be covered by Seller Protection

[ksgstore]

A customer entered an address that has too many characters inside the Address 1 line so Ebay is forcing me to change it thinking it is an error; however, when I try to change it, it tells me that by changing it I won't be protected by Seller Protection.

Two things:

1st: How am I supposed to fix this? The customer and I don't speak the same language.
2nd: How could this had happen? Why doesn't Ebay prevent people from entering too long address instead of putting sellers into this awkward position?

[richard1rst]

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@ksgstore wrote:

A customer entered an address that has too many characters inside the Address 1 line so Ebay is forcing me to change it thinking it is an error; however, when I try to change it, it tells me that by changing it I won't be protected by Seller Protection.

Two things:

1st: How am I supposed to fix this? The customer and I don't speak the same language.
2nd: How could this had happen? Why doesn't Ebay prevent people from entering too long address instead of putting sellers into this awkward position?

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Are there any punctuation marks. Like for instance the periods after St. or Apt. - removing the period is not changing the address and it gains you one or two extra characters.

Additionally, if you need more,  when you go to print the label in addition to the Name line there is also a Company Name line which is typically always blank. Split the address in two and put half on each line. NO you are not changing the address. I do it all the time.

[pjcdn2005]

If you change the full  address then you wouldn't be covered for an an INR claim.  But if you make a small change such as put the address on 2 lines instead of 1 line or shorten a word so that the address fits, you will still be covered.

[ms.rodriguez*]

Do what the others stated.   Use 2 or even 3 lines in the address.  Keep key words together like Building 10.  Do NOT split that up.  Years ago when I sold international, I had an extremely long address to Hong Kong.  It had the name of the person,the city,  the neighborhood (zone), the block, the building name, the address,the block, the floor and then the room. the country.   Everything was a long name except the number.  I had to write the entire thing on a piece of paper and tape that to the box and paid for the shipping at the post office.  

So if you can't do it online, you need to go to the post office.   Then you put the tracking # on Ebay when you come back.  Don't forget to fill out the customs form .