I ordered a Nintendo Switch bundle through a seller, which has been signed for by Royal Mail. I checked the Royal Mail tracking, which states that the item has been delivered, to another post office. When I check the 'Pitney Bowes Tracking', I am told that the item has been 'Shipped by the retailer', but not yet 'processed at the global shipping center.' I have two packages coming, and both say the same thing.
Who is at fault here? I've tried using the Ebay chat help service, which advised me to ask for a refund. I've contacted the Shipping company, Pitney Bowes, who also advise me to contact the seller to ask when they've shipped the item. Finally, I contacted the seller, but the item has been signed for, which should mean that it is out of his hands?
If any of you have had any previous experiences with a situation like this, any help at all would be greatly appreciated.
