Wrong Address on Packing Slip

[sokolov22]

I noticed this problem with my stuff recently and in my searches I have found this is a problem eBay has had since 2013??

Why is this still happening?

Older instructions for fixing it doesn't seem to be valid anymore (the links/screenshots shows options that are no longer available).

To be clear, my addresses are updated correctly and my shipping labels have the correct address on them. This problem ONLY exists on the packing slips, which uses an address that I have removed from eBay's system.

[sam9876]

 Stop printing packing slips.

Problem solved.

[berserkerplanet]

At first I thought you were in error, but as I have been thinking about changing my address on the eBay packing slips for a while, I poked around at it to see.

There doesn't seem to be any way to change the address that appears on the packing slips any longer - none of the shipping or returns addresses in site settings seem to affect it, and there is no option to edit the address on the packing slip page.

We seem to be stuck with whatever address was there when it got locked in.

A way to work around it is by using CSS in the Stylish addon for Firefox (and Chrome?) or to hard code it into the Firefox usercontent.css file.

The following is an example snippet that removes the old address, and replaces it with a new one:

@-moz-document url-prefix('http://shiptrack.ebay.com/ws/eBayISAPI.dll?PrintPackingSlip'),
               url-prefix('https://shiptrack.ebay.com/ws/eBayISAPI.dll?PrintPackingSlip'){

/*Replace Ship From address on eBay packing slip 4/9/18 */
div#mainDiv_ps>div>div>div>div>div>div>div#addrrow.g-std>div
 {display:none !important;}  
div#mainDiv_ps>div>div>div>div>div>div>div#addrrow.g-std:before
 { white-space:pre !important; font-weight: bold !important;
 content: 'Ferd Berfle \A' !important; }
div#mainDiv_ps>div>div>div>div>div>div>div#addrrow.g-std:after
 { white-space:pre !important;
 content: '6969 Fako Road \A Hooterville, OH 12345-1111 \A United States' !important; }
}

[berserkerplanet · Accepted solution]

@sokolov22

Stumbled across the real solution to your problem.

The "ship from" address used on the eBay labels packing slip is the "Payment and Pickup" address defined in global site settings:  https://payments.ebay.com/ws/eBayISAPI.dll?UpdateCheckoutPreferences

Change that and the packing slip ship from address changes.

I am still going to continue to use the workaround I posted above to change the packing slip address on the fly. I don't want to change my "Payment and Pickup" address to my actual "ship from" address, but I do want the actual "ship from" address to be the one on the packing slip.

So I leave the addresses as is, and let the CSS above change the packing slip "ship from" address from the one pulled from "Payment and Pickup" to the actual ship from address hardcoded in the CSS code.

[sokolov22]

Oh wow!  You are right, that did fix it! 

Now you are the Hero of many who might ever Google this problem 🙂

It's so strange that THAT's the address that's used, but I guess eBay is not exactly new and probably has gone through many design iterations, added features, etc. so at this point there are addresses all over the place and you just gotta find them all to see which changes what!  

Pretty frustrating though.

[berserkerplanet]

I think you are right - it's an old setting from a decade ago when the site was different, the setting is in a weird place, and it really isn't the right address to pull and place on the packing slip.

Anyway, glad you got it fixed.