unauthorized use for purchase

[montana_echoes]

I have this message from ebay:

Hello montana_echoes,

We’re writing to let you know that we had to cancel the following transaction(s) because the item(s) were purchased without the account owner's permission: #######
Please do not ship any items that were purchased by ###### and disregard any bids they may have placed on any of your listings. We’re working with the account owner to prevent any additional unauthorized activity.
If you already sent the item(s) and they haven’t been delivered yet, please contact your shipping carrier to find out if you can stop the shipment.
Additional tips:

• Because the account was taken over by an unauthorized party, please do not contact the member directly.
• If someone emails you about a refund or payment, please do not send any money without contacting eBay first.
• _____________________________

So what the heck? This order was done in MAY! it was delivered on May 17th -- that's almost 2 months ago!!  I've checked paypal and no refund was issued, but the ebay message says I'm NOT to refund upon request from the buyer. Will ebay be refunding this? What happened to the package? Will it be sent back to me?  

The total price on the item w/shipping was $7.82, so this isn't a grand amount, but still.... This is the first time I've ever had one of these.... what action am I supposed to take? Help...??  Am I just going to be out the money and the item? 

Thanks! 

[missjen831]

eBay doesn’t refund the buyer. You won’t get the item back. You dont need to do anything unless PayPal notifies you of a chargeback. I would print out the tracking history in case the chargeback comes after the tracking has been purged. 

[emerald40]

Unless something comes up I would just ignore it.

A lot could have happened since May with this buyer's account  that does not affect your purchase with him.

[montana_echoes]

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@missjen831 wrote:

eBay doesn’t refund the buyer. You won’t get the item back. You dont need to do anything unless PayPal notifies you of a chargeback. I would print out the tracking history in case the chargeback comes after the tracking has been purged. 

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Oh... print out the tracking info... that's a good idea, thank you! 

[goodluckselling · Accepted solution]

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@montana_echoes wrote:

I have this message from ebay:

Hello montana_echoes,

We’re writing to let you know that we had to cancel the following transaction(s) because the item(s) were purchased without the account owner's permission: #######
Please do not ship any items that were purchased by ###### and disregard any bids they may have placed on any of your listings. We’re working with the account owner to prevent any additional unauthorized activity.
If you already sent the item(s) and they haven’t been delivered yet, please contact your shipping carrier to find out if you can stop the shipment.
Additional tips:

• Because the account was taken over by an unauthorized party, please do not contact the member directly.
• If someone emails you about a refund or payment, please do not send any money without contacting eBay first.
• _____________________________

So what the heck? This order was done in MAY! it was delivered on May 17th -- that's almost 2 months ago!!  I've checked paypal and no refund was issued, but the ebay message says I'm NOT to refund upon request from the buyer. Will ebay be refunding this? What happened to the package? Will it be sent back to me?  

The total price on the item w/shipping was $7.82, so this isn't a grand amount, but still.... This is the first time I've ever had one of these.... what action am I supposed to take? Help...??  Am I just going to be out the money and the item? 

Thanks! 

---

eBay is just letting you know they investigated this transaction and found issues and telling you in the event this buyers tries to ask for a refund do not take any actions.  This is good communications eBay is letting you know about.

Good Luck Selling!

[montana_echoes]

Thank you all so much!

I'll keep my eye out for any other message, but I won't worry about it. 🙂