threatening emails from ebay!! help

[williazwer_0]

Help! I keep getting threatening emails from Ebay saying I am below par and they will be shutting me down soon.

See attached screenshots of my performance to date.

I know what my problem has been....too many cancelled orders....almost a dozen in recent months.  I have built in mechanisms within our fulfillment channels to make sure this never happens again..

Correct me if I am wrong, but as long as I don't cancel any more orders I should be good? Help!! Thanks!!!

[mtgraves7984]

Wowzer. I've never heard of a seller who didn't get a warning after 2 OOS Cancellations, just to get a handle on their inventory. Have you received prior messages? And if you're using "fulfilment channels", how can you be sure it won't happen again? Fingers crossed for you...

[froggyjump]

It's a good time to stop selling. Let the metrics correct themselves. Ebay has a way of kicking you out without paying you for orders due. Get out now and wait a while until they fix themselves.

[dnasilver]

"threatening" a bit over the top.

[m60driver]

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@williazwer_0 wrote:

I know what my problem has been....too many cancelled orders....almost a dozen in recent months.  I have built in mechanisms within our fulfillment channels to make sure this never happens again..

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Fulfillment channels?!?  That term is just nonsense corporate speak and your sales so not represent a large corporation that hires PR people to come up with such bulltrump terms.  If that is your euphemism for drop shipping then expect your account to be terminated with prejudice.

[williazwer_0]

It's a fancy term for me 'not cancelling orders again'.

[heckofagame]

Are you having your "fulfillment channels" ship directly to the customer?

[lakefor94]

Don't know what kind of help can be offered. You know what the problem is.     Good luck.

[williazwer_0]

thanks. So far you have been the ONLY helpful response. I have 4 listings now, should I shut them down? No outstanding products yet to be delivered. May not make a difference so long as I do not cancel orders.

[williazwer_0]

I have received a few. I thought it was ok to cancel orders....I was wrong...

[fab_finds4u · Accepted solution]

No, you need to keep selling without further defects so the percentages of sold items without cancellations will improve. 

That's the only way to show you've improved. They need to know since you were warned  that you are going forward and fulfilling orders trouble free.  You don't want to be a bad seller that never improved

List more and try to sell the hell out of everything. Slash some prices to make sales if you have to. Sell stuff you're not dropshipping. Orders you know you can fulfill. 

[buyselljack2016]

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@froggyjump wrote:

It's a good time to stop selling. Let the metrics correct themselves. Ebay has a way of kicking you out without paying you for orders due. Get out now and wait a while until they fix themselves.

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Perhaps yes, perhaps no.

Its' a game of #'s/%ages

If enough defects are going to drop of quickly there is a chance ceased sales will help.

If defects do not drop with slowed sales/no sales the %age will not improve, as good sales are also going to drop off affecting the %age.

The general suggested way it get out of "below standard" is to improve the %age with stepped up #'s of "good" sales.

[powell-memorabilia]

Were you cancelling orders because the auctions did not get as much action as you hoped?  If that is the case - stop doing it.  Set your price at the minimum that you will accept.

[maxine*j]

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@williazwer_0 wrote:

I have received a few. I thought it was ok to cancel orders....I was wrong...

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I am not going to ask why you cancelled, I'm just going to make this observation, which may or may not apply to you:

You have auctions that started at one cent and sold for that opening bid of one cent, plus a minimal shipping charge that might not even cover actual cost to ship, including the packaging.  When that heppens, there is a temptation to cancel an order rather than take a loss.   That is wrong morally, ethically, legally, and by eBay rules.   Enticing people in with low starting bids and then refusing to honor the sales if bidding doesn't reach expectations is unacceptable.

If you can get your account straightend out, and if you need to get more than one cent and partial shipping/handling cost, consider either selling at fixed price or at auction with opening bids at the minimum price you need to get.

I've never heard of anyone being allowed to continue on eBay with as many cancelled orders as you have, but it seems you're being given the chance.  Good luck to you.

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[williazwer_0]

yes, I am the fulfillment channel.