wrote:
I ordered a textbook from a seller with zero feedback. I am guessing someone trying to sell their textbook. After the fact I asked how much to upgrade to Priority. When I did not hear back or get a shipped notification I got cold feet and asked to cancel and get a refund. Then I bought the book elsewhere.
I know perfectly well that not every seller is on email 20/7 or has the fast-paced responses of most of us. But I still think some response is not unwarranted even now a few days after ordering. If after a few more days I get no shipped message or refund, what are my options?
Most sellers don't accept requests to change the shipping method. If there are options, they will be listed in the shipping tab on the listing. If there are not, that is how the item goes. If you do not like the shipping offered, you are free to decide not to buy. You were asking for something not in the listing, and that is a violation. You can ask if they WILL, and they MIGHT, but you don't ask how much to upgrade to Priority as if it were a done deal and accepted that the seller has to do this. They do not.
Another point is a cancel is just a request, it is not a command. The seller has three days to make the decision as to whether he will accept or decline that request. If he does not accept it, you have now bought two books. There is NEVER a guarantee of a cancel and it is unreasonable to count on them.
What are your options? First, with all due respect, learn how Ebay works.
Second, ask your questions first, not after the fact. ALWAYS ask any questions before you buy. That is part of your buyer's due diligence. If you don't get an answer, or don't like the answer, then you are free to buy from another seller. You don't decide to bail on your commitment to this seller because you didn't ask the question before buying as it is supposed to be done.
Second, pay for your book if the seller doesn't cancel. If they open an Unpaid Item Dispute, and you don't pay, you get a strike against your account which could cause you to be blocked from buying from thousands of sellers.
Sorry, none of this is to offend you and it may sound harsh, but these are just the facts, and you have tied up this seller's inventory for purchase by a serious buyer, and caused him more work as well if he has to file an Unpaid Item Dispute for you. You can avoid all this, and a restriction of your buying privileges, by just asking all your questions and receiving answers before purchasing. This is not the seller's fault.
Wishing you better buying experiences in the future! Hopefully this info will help make that happen for you. Wishing you great Ebay shopping, too.
