subtitle import product fees

[driftndrive]

Hi everyone,

I recently bulk-uploaded a large number of products to eBay from another store. That store included a "Subtitles" column in its listings, which was unintentionally transferred during the upload. As a result, I’ve incurred over $1,000 in subtitle fees.

Since then, I’ve removed all subtitles from the listings and reached out to eBay support about a week ago, with several follow-ups. Unfortunately, I haven’t received any helpful resolution so far.

Has anyone dealt with a similar issue? Is there anything else I can do to dispute or recover these fees?

Thanks in advance!

[simply-the-best-for-you · Accepted solution]

Contacting eBay & requesting a courtesy removal is really your only option.  I've rec'd one before on expensive choices like this, but it was a handful of listings, not 1000 & it was a long time ago.  

[driftndrive]

Hopefully they can do the same... the charge has hit my bank account and it is not feeling great...

[kensgiftshop]

There's really nothing to dispute, you said yourself you uploaded them with subtitles, even if it was a mistake.

[simply-the-best-for-you]

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@driftndrive wrote:

Hopefully they can do the same... the charge has hit my bank account and it is not feeling great...

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I'm sure.  I would keep trying, I don't do Social Media, but someone will be along who can tell you how to reach them on SM as well.  Some people have better luck with those reps.  

[reallynicestamps]

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay— Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

You should be aware that eBay does not like sellers "double -listing" on other sites.

The rep might be more sympathetic than the company that pays their wages though.

[mam98031]

It is unlikely that Ebay is going to forgive that much in fees.  Sorry.  I'm sure that isn't what you want to hear.  

I wish you the best.