seller is taking a break on my account is in error

[allgamz]

 I am having an issue with my selling account. When a customer goes to "buy it now" they get a messag...

[jonathanbrightlight]

There's a mistake in your post, it somehow linked to a search instead of just posting the message.  This is what it appears it should say:

"I am having an issue with my selling account. When a customer goes to buy it now they get a message that says this seller is taking a break. I do not have time away selected on my account. I called customer service 2 days ago and cthey told me my issue was being escalated to IT because they couldn't solve it at customer service. they said I would get an amail in 24 hours. I have not gotten an email. I have tried to contacte them 3 times today starting at 2:30 eastern and each time it says i am calling outside of normal business hours! Any help would be appreciated."

I do indeed see the following message on your listings:

Just to make sure, you have looked at your Time Away settings here to make sure nothing is enabled, right?: https://www.ebay.com/vac/TimeAway

I don't know that I've ever seen a mistake in that regard, though I wouldn't say it can't happen.

As for the part about contacting customer service, how did you contact them?  If you found a number online, it was not eBay.  You can only get a call back from them, but you cannot call eBay directly. eBay does not have a phone number you can call directly, but there are several ways to contact them.

(If needed) You can click this link to chat with an agent, or request a callback if that's offered:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

Or you can contact eBay customer service via Facebook, X, or Instagram by sending a private message (don't post publicly on these pages):

https://www.facebook.com/eBay

https://x.com/askebay/

https://www.instagram.com/ebayforsellers/

[caldreamer]

I just viewed your listings and it shows "seller is away until May 10".    You need to go to SELLER TOOLS, TIME AWAY and cancel your time away.

[allgamz]

after 2 days and not getting an email from IT I decided to try and set up a time away for 24 hours  with the customer being able to purchase during that time. I am hoping that when the time away expires it may reset my account. i figured it was worth a try. Interestingly I could not even get to speak to customer service today to even see if they are working on my  issue. You actually can call them. I spoke with them 2 days ago. However today when I go through the menu and request to speak to an agent they said I was calloing ouside of their normal hours. I just now tried again and this time they said they could not connect me to an agent at this time. 877-322-9227

[caldreamer]

EBAY does NOT have a published phone number.   Any phone number you get off the internet is a scammer.

Only way for Sellers to contact EBAY is to request a "call back" through EBAY help screen.

[jonathanbrightlight]

You cannot reach eBay via that number.  Luckily I don't think it's been taken over by scammers at this time, but it will never work to reach an agent.  

[toysaver]

Find Time Away on the overview page and click on it.  There will be an option to end time away now.