security

[againsthewind25]

does anyone know a good phone number for ebay security problems that can get you someone that doesn't read from a script and you can understand...my father's account was frozen 2 weeks ago for "security reasons".

After 5 phone calls and five different runarounds he is still frozen

[dbfolks166mt]

     EBay should have sent some type of notification as to why the account was suspended. Do you have the text of that notification? Customer support is pretty much useless these days but try contacting eBay through the Facebook connection these individuals seem to know what they are doing and have the authority to take action on a problem or to provide additional information. 

[ckimodog · Accepted solution]

@againsthewind25 

As @dbfolks166mt suggested, reaching out on social media via Facebook would get you more positive results:

https://www.facebook.com/ebayForBusiness/

These are US CS agents who work for Ebay and may better serve you and your dads problem.

  Many positive posts on this forum with their ability to be helpful.  

Good luck and hope all works out for the positive. 

[ms.rodriguez*]

Have your dad read the emails that ebay sent. Tell him to look in MY EBAY.  It could be a request for receipts for a pricey item that he may have sold. Perhaps, he needs to send his social security number and a valid ID. Very often, ebay's emails get blocked by a spam program but the emails in the Ebay system will be there. 

Otherwise do what the others told you to do.  The folks on Facebook are very knowledgeable and helpful and are fluent in English.