mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@sewbuzyb wrote:yes,but then it came up that there was not enough money in my paypal because paypal kept their fees. I got an email from ebay to contact my bank and try again but no place on ebay to redo a refund. I added money to my account and then refunded on paypal. think It was too much refunded but refunded what paypal said..
Did you refund through the original buyer's payment in PP or did you create a new transaction to refund them?
@sewbuzyb wrote:
refunded them through the original buyer's payment in PP.between ebay and paypal,I lost 10.00 in fees.I hate PP
When you filed for the cancellation and if you selected the reason that the buyer asked you to cancel, then Ebay will refund your FVFs. You can call up this transaction on your Ebay invoice to verify this. PP fees we can't do anything about anymore.
It may just not show right in Ebay because you had a delay in refunding. But you should be fine. PP would never double process a refund if you went off the original transaction as it no longer shows there is money available to be refunded.
@dtexley3 wrote:
@mam98031 wrote:
@sewbuzyb wrote:
refunded them through the original buyer's payment in PP.between ebay and paypal,I lost 10.00 in fees.I hate PPWhen you filed for the cancellation and if you selected the reason that the buyer asked you to cancel, then Ebay will refund your FVFs. You can call up this transaction on your Ebay invoice to verify this. PP fees we can't do anything about anymore.
It may just not show right in Ebay because you had a delay in refunding. But you should be fine. PP would never double process a refund if you went off the original transaction as it no longer shows there is money available to be refunded.
Watch carefully, there have been a VERY FEW reported issues that this sequence of events may trigger a "double refund" and seems to be a headache to get sorted out.
My personal opinion is that Ebay gets a request for return or INR that the buyer asks Ebay to step in because the refund has not been issued. As far as Ebay is concerned and the buyer is concerned they do not have the refund because it is hung up in PP because of the funding issue. So what Ebay sees is No Refund and then they issue a refund to the buyer because it is past time for the seller to issue the refund. Ebay puts that refund on their Seller Account Invoice.
As far as PP goes, Ebay would not be able to force it through PP because PP's system does not allow for a double refund on a payment unless they were both partial refunds that did not exceed the original amount of the payment.
But I think this is happening more and more recently or there is just beginning to be more people coming to the threads to talk about it. While I think what I said above is what happens, it would be best to validation or correction from the help team.
@Anonymous
@Anonymous wrote:
@mam98031 wrote:
@dtexley3 wrote:
@mam98031 wrote:
@sewbuzyb wrote:
refunded them through the original buyer's payment in PP.between ebay and paypal,I lost 10.00 in fees.I hate PPWhen you filed for the cancellation and if you selected the reason that the buyer asked you to cancel, then Ebay will refund your FVFs. You can call up this transaction on your Ebay invoice to verify this. PP fees we can't do anything about anymore.
It may just not show right in Ebay because you had a delay in refunding. But you should be fine. PP would never double process a refund if you went off the original transaction as it no longer shows there is money available to be refunded.
Watch carefully, there have been a VERY FEW reported issues that this sequence of events may trigger a "double refund" and seems to be a headache to get sorted out.
My personal opinion is that Ebay gets a request for return or INR that the buyer asks Ebay to step in because the refund has not been issued. As far as Ebay is concerned and the buyer is concerned they do not have the refund because it is hung up in PP because of the funding issue. So what Ebay sees is No Refund and then they issue a refund to the buyer because it is past time for the seller to issue the refund. Ebay puts that refund on their Seller Account Invoice.
As far as PP goes, Ebay would not be able to force it through PP because PP's system does not allow for a double refund on a payment unless they were both partial refunds that did not exceed the original amount of the payment.
But I think this is happening more and more recently or there is just beginning to be more people coming to the threads to talk about it. While I think what I said above is what happens, it would be best to validation or correction from the help team.
@Anonymous
Hi @mam98031, can confirm that in almost all instances where we've seen reports of a "double refund", the refund the seller issued or that eBay tried to process from the seller failed so eBay refunded the buyer and the seller was then asked to reimburse us. Since the funds from the payment are usually placed on hold when a case is opened, sellers sometimes think that we've refunded that money (since it is "held" and in many ways no longer visible).
While I try to never say always or never (since anything is possible), since eBay stepping in to process a refund only initiates a reversal of the original transaction, the likelihood of a refund processing twice is essentially 0. If somehow this did happen as the result of eBay's actions, we would of course reimburse the seller.
@Anonymous
Excellent information, thank you. If a seller's Pending PP refund to the buyer is still pending past the date that the refund was due to the buyer per the open claim [or whatever you want to call it], will Ebay step in and refund if the buyer asks them to?
I can see as a buyer where this process with pending PP refunds because the seller doesn't have funds to cover it in their PP account can be very confusing and upsetting. The seller got their money right away, but the buyer is being required to wait until the seller can get the money to cover the refund. A very frustrating process to both sides I would think.
@Anonymous wrote:
@mam98031 wrote:
@Anonymous wrote:
@mam98031 wrote:
@dtexley3 wrote:
@mam98031 wrote:
@sewbuzyb wrote:
refunded them through the original buyer's payment in PP.between ebay and paypal,I lost 10.00 in fees.I hate PPWhen you filed for the cancellation and if you selected the reason that the buyer asked you to cancel, then Ebay will refund your FVFs. You can call up this transaction on your Ebay invoice to verify this. PP fees we can't do anything about anymore.
It may just not show right in Ebay because you had a delay in refunding. But you should be fine. PP would never double process a refund if you went off the original transaction as it no longer shows there is money available to be refunded.
Watch carefully, there have been a VERY FEW reported issues that this sequence of events may trigger a "double refund" and seems to be a headache to get sorted out.
My personal opinion is that Ebay gets a request for return or INR that the buyer asks Ebay to step in because the refund has not been issued. As far as Ebay is concerned and the buyer is concerned they do not have the refund because it is hung up in PP because of the funding issue. So what Ebay sees is No Refund and then they issue a refund to the buyer because it is past time for the seller to issue the refund. Ebay puts that refund on their Seller Account Invoice.
As far as PP goes, Ebay would not be able to force it through PP because PP's system does not allow for a double refund on a payment unless they were both partial refunds that did not exceed the original amount of the payment.
But I think this is happening more and more recently or there is just beginning to be more people coming to the threads to talk about it. While I think what I said above is what happens, it would be best to validation or correction from the help team.
@Anonymous
Hi @mam98031, can confirm that in almost all instances where we've seen reports of a "double refund", the refund the seller issued or that eBay tried to process from the seller failed so eBay refunded the buyer and the seller was then asked to reimburse us. Since the funds from the payment are usually placed on hold when a case is opened, sellers sometimes think that we've refunded that money (since it is "held" and in many ways no longer visible).
While I try to never say always or never (since anything is possible), since eBay stepping in to process a refund only initiates a reversal of the original transaction, the likelihood of a refund processing twice is essentially 0. If somehow this did happen as the result of eBay's actions, we would of course reimburse the seller.
@Anonymous
Excellent information, thank you. If a seller's Pending PP refund to the buyer is still pending past the date that the refund was due to the buyer per the open claim [or whatever you want to call it], will Ebay step in and refund if the buyer asks them to?
I can see as a buyer where this process with pending PP refunds because the seller doesn't have funds to cover it in their PP account can be very confusing and upsetting. The seller got their money right away, but the buyer is being required to wait until the seller can get the money to cover the refund. A very frustrating process to both sides I would think.
Hi @mam98031, the purpose of a hold on the funds is to ensure they are available for a refund if needed, either through a funds availability hold that most new sellers experience, or the hold usually placed during a case. If we see that a seller's refund is pending when we are asked to step in, we will allow more time for this to process. If it fails or, for lack of a better word "get's stuck", we will step in to process a refund. This still should not lead to a double refund, but again, if this somehow happens we would compensate the seller.
If if the seller does not have funds in their PayPal account to refund the buyer, they can set up their PayPal to ensure that their funding source is used to cover refunds and eliminate delays for the buyer. The most common reason that a refund will be pending is because the seller's funding source is their bank account, so the refund is processing as an electronic check or e-check. Setting up a debit card as their funding source usually will prevent this problem from coming up.
@Anonymous More great information, thank you.
Since this is a situation I have never found myself in, I would think if my pending refund got stuck in PP or for some other reason was not processing so Ebay stepped in to make my buyer whole, I'd go to PP and cancel that pending refund. One would think that I could cancel that, but since I've never had the occasion to try I really don't know.
I never zero out my PP account. I have a minimum amount I always keep in the account just in case there is a return. I usually keep at least 2 or 3 times my average sale at all times. That has served me well all these years.
