"Tracking uploaded on time and validated inquiry" performance

[comicstock]

What goes on with this?  I was easily over 96% earlier this year.  Now I've crept down to a little over 92%.

I take my orders into the post office 1-3 days before the deadline.  I hand them to the postal worker who scans each one into their system.  I get a receipt with tracking before leaving.  I've been doing it this way for years.

I should be 98-100%, earning eBay discounts.

I know I'm right.

What is happening?

[chris13]

Do you manually input the tracking numbers into the listings when you mark them shipped?

Thats the only thing I can think of that might be causing this. I suspect the 'performance' could only be measured based on the time stamp when the tracking number was submitted if you ship manually.

[itscalledapostingid]

I have had that type of defect removed with the Automated Seller Help Tool in Seller Hub.

In my case the first tracking scan was over 300 miles away from me - clearly indicating the USPS just failed to scan it when they picked it up from my mailbox.

[richard1rst]

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@comicstock wrote:

What goes on with this?  I was easily over 96% earlier this year.  Now I've crept down to a little over 92%.

I take my orders into the post office 1-3 days before the deadline.  I hand them to the postal worker who scans each one into their system.  I get a receipt with tracking before leaving.  I've been doing it this way for years.

I should be 98-100%, earning eBay discounts.

I know I'm right.

What is happening?

---

What deadline are you talking about?

When a buyer enters an order they are given an estimated delivery date. Is that the deadline? Or are you talking about your handling time deadline?

Your listing says 3 days handling time. BUT when I open one of your listings in the early evening of Apr 6 it gives me (in Nevada) and estimated delivery date of Apr 10-13. So of I ordered it today 4/6 and you take 3 days to mail it that is 4/9 which is a Sunday so in fact it won't go out until 4/10. The first day eBay says I should get it by. There's is your problem.

Speed up your shipping time.

[reallynicestamps]

@richard1rst 

Don't know about USPS but here Canada Post is closed on April 7th (Good Friday) is never open on Saturdays or Sundays  and closed again on April 10th (Easter Monday).  However,  although the postal outlets positioned in businesses (mostly Shopper's Drug Marts) are open all four days, they will not be serviced with pickups or drop offs for those days.

So those dates you are seeing may have more to do with the Holy Days than with business days.

[joliztoyco]

Wait! What? Then why in the world would eBay allow me to set my S&H time at 3 days?
Which they do?
I too have noticed this stupidity in Ebay's "estimated" delivery time. But I've also noticed it shifts once I upload the tracking within my allowed time. And the delivery date changes. 
So, no...."speed up your shipping time" isn't the answer.
Something else is up. We just don't have all the information.

[nobody*s_perfect]

Handling time is counted in business days. Some of your listings have 3 days handling time; others have 2 days.  If your item has 2-day handling and if it is paid for on Monday, then you have to upload the tracking by Wednesday.  For the purposes of this TRS evaluation requirement, it doesn't matter when you get the scan; it's just a way to show that the tracking number isn't fake.

https://www.ebay.com/help/selling/seller-levels-performance-standards/seller-levels-performance-stan...

[pjcdn2005]

As @nobody*s_perfect mentioned that particular metric requires that your tracking  be entered within your handling time and the package needs to be scanned at least once during its journey. 
You will need to figure which transactions aren’t being counted and why they are not. If the percentage isn’t accurate you might be able to get it changed.

[comicstock]

I'm talking about the 'Ship by' date after a purchase is made.

Example:  i sold an item today, April 21. 

The eBay 'Ship by'  day on the Orders page  says April 26.

I will have it shipping out tomorrow, April 22-my USPS post office is open on Saturdays.

I always have it at the post office, scanned by the clerk the day before the 'Ship by' day or (usually) sooner.

I get a receipt with all the tracking numbers.

I shouldn't have to do anything else. 

My current 'Tracking uploaded on time and validated' is 92.20%.

[pjcdn2005]

You are printing your labels on eBay? If so, that should automatically upload the tracking number to that 'uploaded on time' metric.  You should be able to upload a report telling you which transactions were not included. That might give you an idea of why they weren't included.

Were you a trs before the number went below 95%?  That number is only important if you are a TRS.