question

[jcdlimited]

hi everyone, first time posting here, guess i'm looking for some feedback before i go any further into the matter

situation is listed below:

i sold 2  cards to someone, the shipping method was ebay standard envelope method, i noticed the tracking was not updated about 3 days after i sent the cards out. I followed up with the buyer to make sure he received everything and i said if there were any issues with the order i would refund the order ( in hindsight that was a bad idea because he took advantage of my kindness) he replied and said the order was never received and i asked if he could wait another week to see if he receives it, at this point we are operating on the honor system because the tracking was never updated by the post office ( ive probably sent over 300 eebay standard envelopes and this happens sometimes but nobody has every tried to get there money back after the fact like this , never). So a week passes, he follows up with me and says he never got it, and pretty much eluding to the fact that  i refund him, so i do it  instantly because i  didnt want any negative feedback and asked him if he gets it could he please let me know. He says he never got it

fast forward a month or so i see feedback pop up on my page that he loves the cards and the entire process was great.....in my head im thinking is this guy nuts? why would he request a refund from me saying he never got the cards but then post on my feedback that he loves the cards and the process was great and thaT he would buy from me again.... so i guess what im wondering is, do i have any recourse to go to ebay and have them look into it, its only 20$  all in for the cards but at this point it isnt really about the money its about the principle, and i guess if im being honest i want the money since i feel i was taking advantage of.

anyway, anyone ever have this happen? any advice ? should i just forget about it and move  on? do i have any recourse to open a ticket after everything? 

any insight is great, thanks 

[slippinjimmy]

Pretty simple, when he told you he hadn't received he had not yet received the cards.

You asked him to let you know if they ever showed up and he did just that via feedback.

My question is, have you filed a claim for the lost shipment? eBay Standard Envelope includes $20 or $50 (multiple items) insurance against loss.

[mam98031]

Reaching out to your buyer was an invitation for trouble.  That is just something you should never do.  You have learned that now, so that is good.  Moving forward don't create an issue, WAIT and react responsibly if the Buyer contacts you with an issue.

If you are going to operate your little business in constant fear of negative feedback you will lose more money at times when it is not necessary.  Those trying to steal from you will likely be a bully.  If you allow these people to extort the money from you every time, then over time this could get quite expensive for you.

It is far better to take each instance on a case by case basis.  Maybe next time come back here FIRST before responding to your buyer and let us help guide you so you can learn how to best deal with the buyers.  Some will be honest but others won't be.

When you voluntarily refund money to a buyer, Ebay doesn't do much for you.  

[cardxcraft]

Yes, you have recourse.  The insurance for EsE is $20 per single order and up $50 for multi-item orders.  Below is the process for claims and a link to claims page.

https://www.pip-claim.com/PIPClaim/eBayIntClaim/CreateeBayClaim

 

[1786davycrockett]

@jcdlimited 

Does the tracking history indicate that the shipment had eventually been delivered?

If so, you may be out of luck if you try to get an insurance settlement.

You could try giving your buyer a friendly nudge:  thank them for the kind feedback, but remind them that you had initially refunded them.  If they actually do intend to purchase from you again, it might be a good idea for your buyer to cough up the money that you had refunded.

And next time -- don't rattle the lion's cage.

[fashunu4eeuh]

Hi @jcdlimited and welcome!!

My take is this: your buyer is honest—this is why they left you positive feedback. I am sure he will be amenable to repaying you. eBay doesn’t have a way to re-invoice a refunded transaction, so you must use an alternative.

One can send a buyer a PayPal invoice,  once the buyer’s PayPal email is known. So reach out to the buyer, thank them for the feedback, and ask if they are amenable to repaying you. From there get their PP info and then go to PP’s site. It is a pretty straightforward process.

Should you have any difficulty, come back here. There is always someone around who can help.

Best of luck to you, and wish you much success.

[go_397893]

Probably he was a scammer are something else