problem with buyers destroying perfect items in order to do 'not as described' return

[topdownallyearround]

There is a new trend on ebay of buyers destroying items to claim 'not as described' and return.  I think after 24 years with ebay, I finally have to give up.  They just don't have their seller's backs anymore.  Boy has ebay crashed and burned.  Guess all the replica rip off items they let people list will keep them going.  I'm going to short their stock at this point.  Maybe I can recoup some of the money I've been ripped off!  Shipping in both directions, plus the outrageous fees ebay charges on the money we don't get that goes to taxes and USPS.

[topdownallyearround]

I do the same.  I respond 'sorry you were disappointed' and I take the return.  It costs me shipping in both directions, and I figure the greater percentage of folks are honest buyers!  : o )  and we all know.... the customer is always 'right'!

[animal-house-8]

Destroying an item for a INAD really doesn't make since, anyone can return an item for refund by just saying did not look as good as the picture thats all it takes. Now I knew this guy who use to sell on ebay he told me he had a group of people buy his competitors items smash them and send them back, the guy was a total nutcase he did not like when someone would post the same item cheaper, there are few of these on ebay most likely. I don't think it really happens much but it is a shame sellers have to deal with people like that.

[mam98031]

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@topdownallyearround wrote:

I do the same.  I respond 'sorry you were disappointed' and I take the return.  It costs me shipping in both directions, and I figure the greater percentage of folks are honest buyers!  : o )  and we all know.... the customer is always 'right'!

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I agree.  If this wasn't true, most of us wouldn't even bother to sell here.  The vast majority of transactions don't have any issues at all, which is why we stay.

[chapeau-noir]

Free returns does not protect against fraud, switching or fake INADs.

[lakefor94]

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@chapeau-noir wrote:

Free returns does not protect against fraud, switching or fake INADs.

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Having the 50% refund option is a deterrent to the savvy thieves.  They want the whole enchilada refund right off the get go.  Asking eBay for the other 50% is not in the playbook.

[chapeau-noir]

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@lakefor94 wrote:

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@chapeau-noir wrote:

Free returns does not protect against fraud, switching or fake INADs.

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Having the 50% refund option is a deterrent to the savvy thieves.  They want the whole enchilada refund right off the get go.  Asking eBay for the other 50% is not in the playbook.

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That makes little difference when TRS sellers who simply accept returns can also use the deduction, and it's dead easy to get TRS.

[sin-n-dex]

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@topdownallyearround wrote:

There is a new trend on ebay of buyers destroying items to claim 'not as described' and return.  I think after 24 years with ebay, I finally have to give up.  They just don't have their seller's backs anymore.  Boy has ebay crashed and burned.  Guess all the replica rip off items they let people list will keep them going.  I'm going to short their stock at this point.  Maybe I can recoup some of the money I've been ripped off!  Shipping in both directions, plus the outrageous fees ebay charges on the money we don't get that goes to taxes and USPS.

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I had some bozo wreck a banknote to try and get a refund on all the banknotes (he also claimed they arrived too late for what he needed them for, but they arrived 4 days after mailing and he messaged me a month later). I refunded him for the $3 note he wrecked (or he's an idiot and used a box cutter to slash through the package and cardboard it was packed in), and then blocked him. He threatened to leave bad feedback because I sent him a ripped banknote (ripped in half? I don't think so, it was obviously cut with a knife). So far that hasn't materialized.

C.

[lakefor94]

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@chapeau-noir wrote:

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@lakefor94 wrote:

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@chapeau-noir wrote:

Free returns does not protect against fraud, switching or fake INADs.

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Having the 50% refund option is a deterrent to the savvy thieves.  They want the whole enchilada refund right off the get go.  Asking eBay for the other 50% is not in the playbook.

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That makes little difference when TRS sellers who simply accept returns can also use the deduction, and it's dead easy to get TRS.

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The point is not which avenue leads to the 50% privledge but what it provides for the seller as a shield. 

Granted, it does not shield from the dummies though the pros recognize it.

[chapeau-noir]

The point made actually was, free returns resolves these problems. My point is that they do not.

[gurlcat]

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@animal-house-8 wrote:

Destroying an item for a INAD really doesn't make since, anyone can return an item for refund by just saying did not look as good as the picture thats all it takes.

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Exactly.  The destroyers are just smart enough to know that INAD will guarantee a free return label, but too stupid to know that it doesn't matter what you write as the reason for the INAD; no human will read it to decide whether or not to issue the label.  And even if they write total bullsh, the seller can't dispute it. 

Nor does it matter what they upload for the required photo. -I kinda wish eBay would just do away with that, since it literally does not matter, and probably only makes the dummies think they need to damage the item for a compelling photo. 

Are you familiar with the famous dead duck thread from 2021?  🤣  -This buyer gets it.  Gross hunter who kills more than he could possibly eat, but at least he does know how to force a free return without destroying the seller's inventory.

https://community.ebay.com/t5/Selling/Ducks/m-p/32383142

[lakefor94]

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@chapeau-noir wrote:

The point made actually was, free returns resolves these problems. My point is that they do not.

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 With the expensive items that I sell on a weekly basis, the point I make is that they do deter those problems.