permanent restriction

[spicysalad2003]

hi.

i need help.

i am from japan and live in japan.

i got permanet restriction suddenly.

and i did report all document that ebay asked me.

but finally i got this mail. and ebay never reply my message from then.

please have a look. and please help me.

what should i do even ebay never reply?

Thank you for contacting back eBay about the selling restriction that you encountered on your account. My name is Manimugdha and I will be glad to assist you with the same.

I do understand that you want to appeal the restriction, so let me look into this.

I’ve reviewed your account and can see that it is permanently restricted from listing. Our decision is based on evidence from our records due to repeated violation of the same policy for an outside eBay communication. While it wasn’t the only reason determining this decision, it was a factor among others we took into consideration.

I am afraid we cannot be more specific of the exact reasons for this restriction and I hope you understand that we are limited to the amount of information that we can give members when their accounts are restricted.  By revealing further information we could help member’s intent on circumventing our policies to avoid detection.

Even though you can't sell on our site, you can still use your account to buy or bid on items. For more information on the basics of buying, please visit:

http://pages.ebay.com/help/buy/basics.html

I really wish there is something else I could have done to help you and lift the restriction on your account, but due to eBay's policy, this is the best option that I could think of at this point in time.

Thank you for your understanding, I know this isn’t the response you were hoping for, but I trust I've been able to explain our position clearly.

Kind regards,  

Manimugdha C.

eBay Customer Services

[scandinavian_bulk]

"outside eBay communication". What did you do?

[downunder-61]

..........and it must have happened more than once or twice for eBay to react with permanent restriction.

1. Some buyers may have reported you for off eBay communication requests----

2. Some may have had an issue with an item, attempted to use MBG and it has come to light that the sale/s were taken off eBay.

Taking sales off eBay is one of the BIGGEST 'no-no' of them all.

[downunder-61]

Ignore my reasons on why it may have happened.

I just checked one of your sold listings and this below note on your items makes the ''off eBay sales'' intentional by you the seller..

Why would any buyer have to OFFER you anything when they simply hit Buy It Now - unless you want to open a dialogue with them to offer an off site cheaper price. 

+++Attention+++

please offer before you buy!!!

I don't say this a lot but eBay made the right decision.

[spicysalad2003]

i really have no idea. i got MC011.

here is message i got from ebay.

Thank you for writing back to eBay. My name is Navneeta and I am happy to assist and help you in your concern regarding removing the restriction from your account.

Firstly, I would like to appreciate you for sharing tracking details for us.

I would like to inform you that due to some verification process your account is currently restricted. Please do not worry we have some appeal steps and by completing those appeal steps you can get your account reinstated.

Moreover, in order to proceed further, we will require you to provide any document for Proof of identity and purchase/merchandise for all the products which have listed on your account.

Proof of Identity: (Any one)

1. International Passport (First & Last page)

2. Driving License (Front & Back)

For, Proof of purchase/merchandise, you may share the below document as a proof of purchase:

1. Invoices from suppliers showing supplier's name, contact information, date and invoice number. Invoices must be itemized and include pricing information per product.

2. Receipts from retail stores and outlets that include store name, location and contact details.

3. Proof of payment for invoices and/or receipts. Proof of payment can be in the form of confirmed wire transfers, credit card receipts, checks, credit card statements, or PayPal Transaction Detail statements.

https://ocsnext.ebay.com/ocs/mudcwf?deptName=USE2M

Once you provided any documents we will surely review your account and take necessary action regarding uplifting the restriction from your eBay account.

Kind Regards,

Navneeta P.

eBay Customer Service

so i reported item receipt and  proof of identity and reuploaded tracking number.

but they sent below message

’ve reviewed your account and can see that it is permanently restricted from listing. Our decision is based on evidence from our records due to repeated violation of the same policy for an outside eBay communication. While it wasn’t the only reason determining this decision, it was a factor among others we took into consideration.

I am afraid we cannot be more specific of the exact reasons for this restriction and I hope you understand that we are limited to the amount of information that we can give members when their accounts are restricted.  By revealing further information we could help member’s intent on circumventing our policies to avoid detection.

Even though you can't sell on our site, you can still use your account to buy or bid on items. For more information on the basics of buying, please visit:

http://pages.ebay.com/help/buy/basics.html

I really wish there is something else I could have done to help you and lift the restriction on your account, but due to eBay's policy, this is the best option that I could think of at this point in time.

Thank you for your understanding, I know this isn’t the response you were hoping for, but I trust I've been able to explain our position clearly.

Kind regards,  

Manimugdha C.

eBay Customer Services

and i have sent several times about i never done wrong things.

i think ebay might misunderstand.

i never done wrong things.

that is why i am writing message in here to find if someone who have same experience as me.

[dbfolks166mt]

     Others have commented on the outside communication but you are in Japan and eBay recently introduced a new INR metric, although I am unable to locate the policy, based on several postings on this forum over the last couple of weeks and your feedback, this may also have had something to do with it. 

[downunder-61]

@dbfolks166mt  Check out my post #4

[fashunu4eeuh]

Hi @spicysalad2003 so sorry to hear this.

I wish i could give you hope, but the likelihood of your selling privileges being restored is very slim indeed.

From reading the message you posted, it looks like there are two problems that contributed to your restriction. 1) soliciting off-eBay sales is one of the cardinal sins here. Even just the suspicion of impropriety regarding off-eBay sales can get an account in trouble. eBay constantly monitors for this. 

2) There are apparently multiple violations of the policy cited. This likely means there were other warnings and suspensions before this one. And yet the off-eBay activities continued?

Without more details, there is not much we can do, or know how best to help you. It sounds like there was an appeal made for reinstatement that has been denied. I wish you had come here sooner, we might have nipped the issue in the bud before matters became irredeemable. 

Wish you much success wherever you go.

[mam98031]

Ebay seems to be really cracking down on international sellers that have too many INRs.  Have you reviewed your numbers in the Service Metrics?

[fashunu4eeuh]

---

@downunder-61 wrote:

@dbfolks166mt  Check out my post #4

---

And there is also an odd little blurb in a listing for the “Hello kitty” wallet, item #204301172030.  It’s in the Item Specifics under the Brand headline and states, “ *Ask us Discount* V  “.

I didn’t check very far back to see if this was a regular inclusion. Could be entirely innocent. Just doesn’t look good if eBay had suspicions of off-eBay sales.

[candd205]

Lots of high dollar items not received and taking sales away from eBay... a deadly combination to your account. I don't see how you would be able to get your selling account back after that.