not sure how to answer these buyers. please help

[jmumf-1]

Hi Guys,

First buyer bought a pair of nwt jeans on sept 30. Took BO she never paid never responded to my messages. i ended up opening a case. Yesterday she messages me asking me to wait for payment till oct 14. said family emergancy also points out she has over 200 postive feedback. {eye roll{ would you let her pay late? I can close case tommorow. would you message back? what would you say? Ohter buyer bought a high end pefect nwot shirt Sept 11. Gave me a positve feedback. She send me a message yesterday " this top is so tight" Nothing else. What would you say back?? anything?? Thanks for everyone who reponds! I truly get lots of info here

[turquoisetulips]

 If there are no measurements provided, they actually have less grounds for a SNAD.  September 11 is quite enough time for her to have worn it, worn it out, and grown tired of it.  city satins 

All good points . However  the measurements  on all clothing items should be in the listings never the less . You can have two items  with  exactly the same size on the tag  but with completely different measurements . Just speaking for myself as a shopper ,, if the measurements aren't listed I usually  just move on . If I really really like something  I may take the time to contact the seller ,,  but that doesn't happen very often. Tulips

[dirk12955]

I would not respond to either buyer.

The NPB waited 8 days to contact you. 200 positive feedbacks are all well and good, But I'd close thew case.

IMO you gain nothing engaging them in coversation(s) It wouldn't end well.

[tunicaslot]

OP - you really should put measruements in your listings as every manufacturer's sizes differ. I have measurements in all my listings and I had an SNAD opened today as the item being too small - but at least I can call Ebay once it's returned and get my return shipping label refunded and report the seller for misuse of MBG.

[jmumf-1]

Thanks for your help! I did Close the case today. The other on with the blouse, yes me measurement were correct. Ill ignore for now. I also went back and checked and she didnt pay right away either. I opened a case on her but she paid at the last minute. Thanks again

[jmumf-1]

Haha! Thanks !

[jmumf-1]

I Closed the case on the first buyer this morning. The second im going to ignore for now. Thanks so much for yor help!

[jmumf-1]

Hello
The first buyer I closed the case today. I went back and looked at her feedback and it said thanks for prompt payment on stuff she bought this week! The second ill ignore for now. Thanks so much for your help!

[jmumf-1]

Thanks for your advice! that's what I did choose to do.

[jmumf-1]

Thanks for your reponse! Yes I accepted best offer on the jeans immediately. I did close out that case today. I went back and looked at her feedback and she has bought alot of things this week. The other case the blouse, i agree my problem is she waited so long. She also got  best offer from me and didnt pay and i had a case but she paid at the last minute. I blocked the first buyer. can i block the second one even though it hasnt been 30 days since her purchase.? thanks for your advice! Very helpful

[jmumf-1]

Thanks ! my thoughts also

[city*satins]

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@turquoisetulips wrote:

 If there are no measurements provided, they actually have less grounds for a SNAD.  September 11 is quite enough time for her to have worn it, worn it out, and grown tired of it.  city satins 

All good points . However  the measurements  on all clothing items should be in the listings never the less . You can have two items  with  exactly the same size on the tag  but with completely different measurements . Just speaking for myself as a shopper ,, if the measurements aren't listed I usually  just move on . If I really really like something  I may take the time to contact the seller ,,  but that doesn't happen very often. Tulips

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I realize the virtue of that. 

However 'should' isn't 'shall' or 'must' and frankly, despite the fact that I provide measurements, they are like handing a weapon to some buyers. Since buyers don't have to prove that the measurements are wrong, they can simply say they're wrong and that the item is misrepresented and that's the end of it - case closed seller must roll over.  But if there aren't any measurements offered, that option isn't really open to them, they can only argue that well this isn't like the size Large I was expecting or used to, and unless they're going to argue that the item is actually mistagged or that the seller sent something labeled M instead of L, they're going to have to select Wrong Size Doesn't Fit ( a non-SNAD reason) instead of "Misrepresented" (measurements were incorrect)

Frankly, despite the buyers who like to come here and complain about sellers who don't put measurements in their listings, it seems to me that those sellers are doing fine, certainly manage to list more than I do because they don't spend the extra time measuring and typing letters and numbers, and if buyers are shunning their listings, you sure couldn't tell it by me.   It seems to me that the more measurements I provide, the more oddball measurement I get asked for and then don't get a sale.  "What is the waist measurement? (on a boxy top with the 54" bust and 54" hem)"  "What is the circumference of the sleeve at the widest point?" " You provided a front rise. I need a back rise."  "What is the circumference of the neck?"  "How long is the turtleneck portion unfolded?" "How far from the bottom of the waistband is the bottom of the pocket opening?"  "What  is the cup size on that strapless dress built-in bra?"  "What is the circumference of the leghole opening"  "What is the circumference of the cuff of the sleeve?"  "How many inches high is the stand collar?"

And I've lost count of the buyers who say things like  "I'm size 4 petite" will this fit me? And when you suggest they compare the measurements of something they own that fits them well to the measurements in your listing, confess that they don't own a measuring tape. 

I am pretty sure I wouldn't get these questions if I didn't put in measurements.  Instead, I'd be getting "Is that a TRUE size 10?"  "Can I play the cello in that dress?"

Sometimes it's hard to be a clothing seller. 

[itsjustasprain]

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@city*satins wrote:
"What is the waist measurement? (on a boxy top with the 54" bust and 54" hem)"  "What is the circumference of the sleeve at the widest point?" " You provided a front rise. I need a back rise."  "What is the circumference of the neck?" 

How about doing your closeup photos with a tape measure in the picture?

[cka197818]

Took the words right out of my mouth!

[city*satins]

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@itsjustasprain wrote:

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@city*satins wrote:
"What is the waist measurement? (on a boxy top with the 54" bust and 54" hem)"  "What is the circumference of the sleeve at the widest point?" " You provided a front rise. I need a back rise."  "What is the circumference of the neck?" 

How about doing your closeup photos with a tape measure in the picture? 

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I'd need multiple tape measures for each picture.   Or more more more more more pictures which they don't look at anyway.

For instance - for a blouse - 1 across the pits, 1 across the hem, 1 at the shoulder to sleeve seam, 1 down the sleeve, 1 at the cuff, 1 across some disputable point across the sleeve, one from another disputable point along the shoulder seam running vertically to the hem (hope it's a straight hem or we're hooped yet again)  and no idea how the neck would be displayed. That's 7 and at that point the garment itself becomes invisible, so that's another pic, and then there's the back, even more tapes.    

And each and every one of these measurements a buyer can and will say you're hiding part of the tape, or your tape is stretched, or just dispute it without evidence - the more data you provide, even with evidence, the more point of dispute the buyer has because remember - the buyer can say all of your measurements are completely wrong and you can show the pics to eBay and eBay CS will say well, how do we know that's even the garment you mailed?

See what I mean? It's just an exercise in futility when a buyer wants to dispute fit - and the more data you offer up, the more data the buyer can say is incorrect without ever once being required to prove it.

The way I see it, buyer who return for fit, really didn't make their decisions based on those measurements anyway. They got the garment, put it on, and didn't like it.  Something was off for some reason.  They want to return it - it doesn't actually matter if 100% of your measurements were 100% right.  The buyer can just say well, they were wrong, so pay for s/h both ways.

I'm talking about a certain type of buyer here. Most buyers are honest - the item just doesn't fit or look good and they understand that they have to pay to return it.   It's the buyers who think that try-ons should be totally on the seller's dime that I'm talking about. For them, those measurements are perfect ammo.

[emerald40]

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@city*satins wrote:

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@emerald40 wrote:

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@jmumf-1 wrote:

Hi Guys,

First buyer bought a pair of nwt jeans on sept 30. Took BO she never paid never responded to my messages. i ended up opening a case. Yesterday she messages me asking me to wait for payment till oct 14. said family emergancy also points out she has over 200 postive feedback. {eye roll{ would you let her pay late? I can close case tommorow. would you message back? what would you say? Ohter buyer bought a high end pefect nwot shirt Sept 11. Gave me a positve feedback. She send me a message yesterday " this top is so tight" Nothing else. What would you say back?? anything?? Thanks for everyone who reponds! I truly get lots of info here

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First scenario - I would let the non pay case run its course, close it, and block her.  I do understand family emergencies, but in the time it took to email you she could have just clicked a couple of buttons and paid for it.

For the second scenario, did you have all measurements correctly listed in your listings - hopefully with a tapemeasure. If it is tight on her it could be she gained wait, it is her time of the month.  But it does not negate the fact that it was correctly listed.

If you took all measurements of it and stated it in the listing, I would tell her the listing was correct as to size as you carefully measured it.  Then say nothing else until and if she opens a case.

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Time of the month?  Good grief.  

Notwithstanding all that - no measurements is actually safer than accurate measurements when it comes to complaints about fit.   If you don't put in measurements (and yes, I do but often wonder why I bother) the buyer can't dispute them.   

Every single SNAD I've had claiming my measurements were wrong were because

1. I'd put measurements in in the first place and the buyer claimed what I wrote was wrong by inches

2. The garment allegedly didn't fit the buyer

3.  When I got the item back, the measurements were exactly what I originally wrote, except for one where the buyer had washed the item and it shrank.  

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Yes time of the month.  When the boobs swell and shirts do not fit.  You did not have 1 size up clothes for that time?  So the sizes shown may be correct but for 5 days your body is not.

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