@213ctk wrote:
long story short the buyer is accusing me of trying to scam him even after the return authorization was given. it was issued after i saw posted pictures of some light damage i hadnt noticed before. i originally sent him an offer for a partial refund as the item is in perfect working order minus the defect i listed. he is now threatening to call the shipping company to inform them that i am attempting to file a fradulant claim. i have been an ebay customer for a long time and i would not like to lose my perfect rating. i cant find a cs number through the help center. it simply tells me to wait some amount of days before calling and wont show me a number.
I'm going to assume that this is your selling acct you are talking about. I see you recently sold a Samsung Galaxy Note Pro. I really don't care how long you've been selling here - it's the amt of feedback as a seller the buyer looks at and not how long you've been an Ebay member. For such a low feedback number - you should never attempt to sell high value items here - and certainly not computers .
The buyer contacted you for a return and I'm assuming provided pics that described additional damage not noted in the listing. You offered him a partial refund. Did you say that it must have been damaged during shipping? Was the box damaged? Did you allude to the fact that you would give a partial refund and then file a damage report with the carrier?
If in fact you did allude to that and the buyer knows the outside packaging wasn't damaged - then I get where they feel you are going to file a false damage report with the carrier. This guy may be one of a thousand decent buyers and not a scammer - but he's upset with dealing with someone who would allude to the fact they might file a fraudulent claim. Accept the return - provide him with a return shipping label - and then sell this elsewhere - or the next time you may lose your item and the money. It's too riaky for you to sell here.
