MANAGED PAYMENTS IS A NIGHTMARE FOR SELLERS! WE HAVE BEEN STRIPPED OF ALL PROTECTION WE HAD WITH PAYPAL! PLEASE READ! By removing paypal from the equation, we have also lost the protection of Paypal. If you sold to a "verified" buyer, then you were protected....no matter what! Here is what just happened to me.....I sold an item for $480 at auction last Oct 2019. I sold it "as is" but of course eBay gives them 30 days to return if Item is "not as described" right? OK, so in LATE JANUARY, four months after I sold the item, the buyer goes to HIS CREDIT CARD COMPANY/BANK and files a dispute for the $480 charge saying "the item was not as described". The bank contacts ebay, ebay sends them the info/details regarding the sale, and the bank sides with their customer refunding him the $480 (sucking it back from ebay). Then what does ebay do?? they charge that back to me!!!!! They add to my seller account bill the $480 PLUS A $20 dispute fee!! So now I owe ebay $500 and guess what?? the buyer gets to keep the item too! And wait, it gets even better, I was shocked and had this decision reviewed by the ebay review board which came back as "sorry, you are **bleep** out of luck! You owe us $500". So, I figure when the $500 charge comes through my credit card, I WILL DISPUTE IT! Right? well I can't...because I continuously sell on eBay and my "managed payments account had over $500 in it from other sales AFTER this dispute....ebay siphoned their $500 from my sales money. So, it will NEVER be a charge on my credit card for me to dispute. And WAIT! I am not done! They not only siphoned it from my other sales, they ALSO added it to my seller account bill so they are taking the $500 from me TWICE!! I have a customer service agent working on that double charge as we speak, she says it's a known problem they are working on. ON a side note: check your seller account bill against your managed payments transactions. PAYPAL ABSORBED THESE DISPUTES AND HANDLED THIS ON OUR BEHALF, EBAY TOOK THAT AWAY FROM US AND ARE NOW THEIR OWN PAYMENT PROCESSOR BUT SINCE THEY ARE NOT A FINANCIAL INSTITUTION AS PAYPAL IS, THEY ARE NOT EQUIPED TO FIGHT THESE BATTLES ON OUR BEHALF AND INSTEAD PASS IT BACK ONTO US AS IF WE HAVE THE DEEPER POCKETS! I have had 2 very long conversations with Managed payment reps at ebay and they both claim ebay as a "victim" in this too. PEOPLE! Ebay CHOSE to kick Paypal to the side and become their own payment processor!! Us sellers are the ONLY VICTIMS!! The buyer community is already figuring this out and taking advantage of it!!! And since ebay is passing the buck onto the sellers and feeling no pain, they have NO REASON TO FIX THIS!!! I am now looking into selling on FB Marketplace and saving the 10% Final value fee and the 2.5% credit card processing fee (that also goes to ebay)!!! Facebook Marketplace is already creating a more "ebay like" environment and is free! And since we no longer have Seller and CC payment dispute protection on ebay, WHY PAY FOR IT!!! PLEASE SHARE WITH OTHER SELLERS!!
