is this delivery problem my responsibility?

[keziak]

I shipped to an apartment and DC saying delivered to front desk of the building. The customer says the front desk will not accept packages and he didn't get the book. 

Is this my responsibility? 

I asked him to clarify what the desk does with mail. Return to P.O.? Throw it in the dumpster?

[castlemagicmemories]

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@keziak wrote:

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@castlemagicmemories wrote:

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@keziak wrote:

there seems to be some confusion in that building. When I asked if the mail is left at the front desk they then said: \\\

"Yes, but only if the delivery service is other than the post office. We 
have a mail room downstairs where the USPS drops off the mail."

I wrote back to say this WAS via the USPS, which provided the tracking number.  I suggested the GPS thing.

Hopefully, the package is in the mail room....

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So sorry for you.  This is really getting scary.  

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Are you being sarcastic? Guess it's a First World Problem. 

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No, not sarcastic.  Sorry, it was a poor choice of word there, and I should have clarified that.  I meant that it boggles the mind the buyer has not used deductive reasoning here.  They know the front desk doesn't take packages, it goes to the Mail Room, so...ergo...

That's what's scary to me.  No connecting the dots that they already know.