how to cancel a order if buyer is scammer

[momosk-82]

So im a new seller and i listed a couple of airpod chargers recently. And ive been swamped with a scammer using multiple different accounts responding with the best offer option saying contact me through their phone number or email. ive just declined the offers because im sure it was a scam. But now a buyer bought my airpod charger and paid through paypal but the buyers  ebay account was created today and paypal marked on hold "because we believe this transaction is a high risk. So my question is how should i cancel this scammers order without dinging my seller rating? 

[montana_echoes]

Wow, you've got a land mine. I'm no help, sorry, but I am adding to it so I can see what others reply as I want to know, too! Kudos on knowing the "please respond by email' thing is a scam", you sidestepped that one neatly!  

[socalboomer50]

You can't ship because there is a hold on the payment so you have to wait anyway to see if the payment clears. Where is the buyer located?  Can you cancel based on the address.   Is it an address where you don't ship to?  As for those who tried to message you with requests to text, phone or email them, block those users.

[mtgraves7984]

@momosk-82… "So my question is how should i cancel this scammers order without dinging my seller rating?"

The only way you can cancel is:

1) "I'm out of stock or the item is damaged"- earns a ding. You're not; it isn't.

2) "Buyer asked to cancel item(s) in the order"-earns a ding. Buyer hasn't.

3) "Something's wrong with the buyer's shipping address"-earns a ding. You don't know that.

Don't cancel yet... it's a bridge you haven't come to.

[momosk-82]

Even if I cancel the order because "Something's wrong with the buyer's shipping address" I get a ding on my sellers rating? And I want to relist this product so if I don’t cancel the order how could I relist it?

[mtgraves7984]

Yeah, it's a bummer... and I'm feelin' you.

Did the message give instructions to call/message or how to proceed? I would think that eBay could cancel it... and if they do, you can relist immediately. That's the proper way to do it.

I will qualify my earlier post. You won't get a ding if you don't get caught. Maybe the payment won't go through...

[lamber9347]

2) "Buyer asked to cancel item(s) in the order"-earns a ding. Buyer hasn't.

I'm sorry but that is incorrect. If you choose this option it is not a ding on the seller. I've used this countless times and not once have I been dinged. The buyer can leave you negative FB for having chosen this option, but you can always fight that later on and it's better than losing your item to a scammer. Best of luck to you....

[mtgraves7984]

Thanks, @lamber9347 !!!

I didn't know that bad feedback was the worst that could happen. I may need that knowledge later!

[momosk-82]

So what’s the final conclusion? Do I cancel the order and say because the buyers address was not correct? Or that the “buyer” asked me to cancel the order?

[lamber9347 · Accepted solution]

Cancel because buyer asked you to do so. The cancellation will be automatic. That's your best choice at the moment. Worry about any potential FB later....

[lamber9347]

Yep, never been an issue for me. I've used this option many times with no issues. Last week I sold an expensive handbag. Buyer made an offer which was auto accepted, but had not paid. Hours later I received one message from buyer saying- "I need a larger handbag." That's all they wrote, nothing else. I simply canceled and chose that reason. Cancellation went through immediately and item was relisted, no $ loss on either end. Never heard anything from the buyer and technically she didn't ask me to cancel, but it seemed obvious she regretted her purchase....

[socalboomer50]

If there is something wrong with the  buyer's address you do not receive a defect. For example sometimes the buyers address is invalid or it's international location which I do not ship to so cancellations are warranted.

[coolections]

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@lamber9347 wrote:

Cancel because buyer asked you to do so. The cancellation will be automatic. That's your best choice at the moment. Worry about any potential FB later....

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@lamber9347 

That would be a total scam. The buyer did not ask to cancel and the OP is not even positive the buyer is a scammer. Your telling the OP to do something against Ebay policy. If they choose that route, hopefully the buyer will call and get the seller on the radar for scamming if they choose buyer asked to cancel.

[pjcdn2005]

Are you sure that the payment is not on hold because you are a new seller? Ebay does require PayPal to hold some payments.

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=415...