mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Yes, start with communicating with your buyer very politely and professionally. Let them know that you are concerned and would like to know what the issue is and how you can help.
Work on resolving whatever issue the buyer has. That is the first priority. After you have worked this out with your buyer then and only then ask them if they would be willing to revise the FB they left for you. If they say yes, then send them the form. Let them know they will receive an email from Ebay that will link them to how they can easily revise the FB.
But never send one before they agree to revise the FB. There are a couple reasons for that. You have a limited quantity of these forms that can be sent in a years time. But most importantly they have a short shelf life. And once that time runs out the buyer could no longer use the link and revise the FB. You can not send a second one to that buyer either.
Good luck and I hope you and your buyer get everything worked out.
@bigdeals.etc wrote:I think if you call ebay, they can tell you exactly how many of these revision requests you have available to you.
One time an agent told me, but not sure if it was something they weren't supposed to do.
You don't have to call. You can get that info on you own. But even if you have some extras, it is important to remember you never know when you might need one, they have a short shelf life and you can't send a buyer a second one on the same transaction. it is ALWAYS best to know that the buyer is willing to consider revising before sending one.
Buyers aren't necessarily on line as often as a seller is. So if the buyer doesn't know to be looking for the email, it may expire before they ever even see it.
Click on the link below. It will tell you if you have any revision forms available for a transaction. If you don't have any qualifying transactions, then it will say you have none available. I guess they changed this display, as it use to tell you how many revision forms you have available, but I don't see that anymore. So you may be right and if you want to know how many you have you need to call Ebay. Not sure what that information gains you, but if it is something you want, then call.
https://feedback.ebay.com/ws/eBayISAPI.dll?ReviseFeedbackMessage&msg=1
@Anonymous wrote:It's in the policy pages.
https://www.ebay.com/help/selling/leaving-feedback-buyers/disputing-feedback-received?id=4102
You can only request a revision for feedback that is less than 30 days old, and can make 5 feedback revision requests per calendar year.
Per the policy.
For every 1,000 feedback ratings you receive during the year, you can make 5 additional feedback revision requests. However, these additional feedback revision requests don't carry over into the following year.
@ohyesidid wrote:
ok so I sent her a email, apologizing and told her I would like to fix it. I offered her a different audio book or a refund. I didn't even mention the negative feedback or ask if she could reverse it. Thanked her for her understanding. The reply was "send me a list". When I first saw the complaint, I thought maybe she was right because I knew there was one that was defective, but I thought I put that aside. Well it wasn't that one (I found that one today) and all of the others were checked before they went out.. My guess is she didn't put a battery in. I don't think there is anyway I can mention that without upsetting her further.
When I send her the new one, should I mention the feedback reverse then or do a follow up and mention it then?
At this point it really doesn't matter if she is didn't put a battery in or not. I assume your goal is to get the neg removed. If so, you may just need to set aside who is at fault.
Send the buyer a link to your listings and tell her to write you back [do not purchase] which one she wants as a replacement. Then send it out. Wait until she receives it then check back in with her to make sure all is well. At that point, then as if she would CONSIDER revising the FB.
This keeps you out of trouble with Ebay. You don't want anything seeming like it is a bribe to revise FB. It also will make the buyer feel more comfortable with you. Which will lend to them feeling like revising the FB.
I hope it all works out for you. Please keep us updated.
