eBay speak :) A new language?

[siamdao]

Is it just us or does every interaction with eBay support include at some point the following statement (or similar):

The reason this <insert policy name here> is in place is because we at eBay want to 'promote a vibrant marketplace that is safe for sellers and buyers.' 

What does this really mean?  Sometimes I wish google translate had an 'eBay' selection in its language pull down window.  I get to the point that I think it would translate into "I don't know" in most languages.

[gracieallen01]

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@siamdao wrote:

Is it just us or does every interaction with eBay support include at some point the following statement (or similar):

The reason this <insert policy name here> is in place is because we at eBay want to 'promote a vibrant marketplace that is safe for sellers and buyers.' 

What does this really mean?  Sometimes I wish google translate had an 'eBay' selection in its language pull down window.  I get to the point that I think it would translate into "I don't know" in most languages.

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I think it basically means, 'we are going to do things the way WE deem is best for us, at our sole discretion - and this is the way WE will have it'.

[ed8108]

Is the marketplace really safe for sellers & buyers ? 

Does what is currently in place promote or encourage scamming ?

Can anything more be done or put in place that promotes a vibrant marketplace & will also help to deter scammers ?

[tealt]

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@siamdao wrote:

Is it just us or does every interaction with eBay support include at some point the following statement (or similar):

The reason this <insert policy name here> is in place is because we at eBay want to 'promote a vibrant marketplace that is safe for sellers and buyers.' 

What does this really mean?  Sometimes I wish google translate had an 'eBay' selection in its language pull down window.  I get to the point that I think it would translate into "I don't know" in most languages.

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How about...

"We'd like to be doing as much marketplace business as Amazon, but we'll never get there until we have those [insert appropriate adjective] sellers completely under control, or gone."

[ed8108]

Suggest ebay should promote less marketplace vibrancy and promote more safety.

[a_c_green]

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@siamdao wrote:

Is it just us or does every interaction with eBay support include at some point the following statement (or similar):

The reason this <insert policy name here> is in place is because we at eBay want to 'promote a vibrant marketplace that is safe for sellers and buyers.' 

What does this really mean?

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Hang around Marketing people long enough and you'll develop the mental agility to translate euphemistic rubbish into what they're really thinking but (for whatever reason) cannot bring themselves to simply say flat-out. The apparent oversight in force at eBay regarding which, what and how employees can converse with the general public is about the tightest that I have ever encountered anywhere. The powers-that-be here seem terrified of anyone in the company actually speaking their mind. 

All that aside, what you've got here appears to be a generic wrap-up phrase that should be copied-and-pasted into a reply to a customer as an ending paragraph, following some (hopefully) more detailed response to whatever the actual issue was. If the person putting the response together is not particularly adept with the English language, there can be kind of a jarring transition between the sentences of hand-crafted reply attempted by the CS rep and the boilerplate Marketing phrases that they've pasted in from elsewhere.