Hello, first time posting. What has happened to me is so ludacris & unjust that I felt the need to post about it. Lots of details so try to follow me with all of this;
I sold a 21k gold bracelet on a best offer to buyer in Bulgaria back in January. The buyer asked me to lie on customs form & not write gold or value. I shipped registered mail & buyer receives package 10 days later & signs for package. A day later she contacts me to claim the bracelet wasn’t inside the box in the package, and how we could take care of this situation in a “friendly way”. Buyer refused to send me any photos of packaging, or answer any of my questions. The buyer then opens up a claim (through eBay.de/Germany) & after a couple of weeks, eBay Germany decided in buyers favor. All 400$ refunded to buyer by PayPal. In order to appeal, I have to try to fill out a form in (eBay)German, which I cannot do.
I knew the whole time this buyer was scamming me by the tone of her messages plus refusal to send photos etc. Apparently she submitted some kind of police report to eBay for proof of theft in her country. That’s all they needed to side in her favor.
I decide to look into her feedback & I contacted a few other sellers on ebay that have sold to her. There is another seller that has just been scammed by this SAME buyer. 500$ in gold was on its way to the buyer last week. I’ve been communicating with this other seller & the very day her 500$ worth of gold arrived in Bulgaria, delivered to this same buyer, she immediately opens up a item not received case with the other seller via PayPal. Didn’t even bother to message this other seller or eBay, went through PayPal. Paypal has now decided in her buyers favor. So this other seller is out 500$ now. We have both been scammed by the same buyer.
I have been on the phone with PayPal, eBay, ebay messenger through Facebook, eBay Germany messenger, and they literally keep telling me there’s nothing that can be done & good luck with future selling. The thing is, eBay knew this buyer was suspicious to begin with because they restricted this buyer’s account to only buying, no selling For awhile now. Before I even had any issues. PayPal the same. PayPal already had this buyer flagged for suspicious activity. So both eBay & PayPal have basically allowed this person to continue to rip off people, for a long time now. eBay just suspended the buyers account last week.
So I am out 400$ and the other seller is out 500$ and eBay & PayPal will not do anything. They just keep siding with the buyer. I’d be willing to bet there’s a lot more sellers out there that have been scammed by this buyer.
Wondering if if there’s anything else I can do? That money is rightfully ours. This whole thing has been so unfair.
