Got a 3 day suspension and a policy violation for cancelling orders and selecting a false reason to avoid a defect. Both of these issues were addressed with eBay. All this stemmed by eBay glitches that deleted our rate tables which eBay also verified and therefore we cancelled for the right reasons as I do not ship for free to certain areas as my rate tables keep being deleted due to eBay's beta helix listing tool which they automatically opted us into. Appeal was granted on the 23rd, I served my 3 day suspension since the appeal came after my suspension and the 24th leadership informed me that if the rate table fallen off, keep cancelling the same way.
Now since the March 23rd until even today April 19th, the policy violation still show up on my seller help page under the policy tab. For some reason MSO agents cant see it and says that I have no active restriction or violation. They assured me that I don't have any policy violation.
Today, April 19th, i got hit with the same policy violation. And instead of reverting to a 3 day suspension, its the next level which is 7 days. If the 23rd violation was really removed and not counted against me, I am suppose to serve a 3 days suspension which I would need to appeal as stated by the leadership. The fact that it is stacking means all the bad things that happens when not in compliance was never removed. under their:
"Violation of the eBay User Agreement policy".
"Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension".
This means for nearly the entire month, I probably dealt with my listing being demoted from the search results.
On the phone with eBay and they claim they removed the suspensions, yet no email confirmation as of yet and still no words when the policy violation would be scrubbed off my account. This is some **bleep**
