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eBay assistance told me to provide ITIN despite having SSN?

I'm trying to get my account verified so that I can get my funds for an item I sold on eBay. I have supplied eBay both my valid SSN and a W-9 form and neither has worked. I started a chat with assistance who informed me that since my SSN was not working that I would need to provide an ITIN. The problem is that I am a US citizen, and thus obviously do not have an ITIN as I have an SSN to act as my TIN. I have tried supplying only my first name, first and middle name, different addresses, etc and eBay won't accept any of it. What do I need to do to get verified so I can get my money for a product I have already shipped days ago?

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eBay assistance told me to provide ITIN despite having SSN?

The info in your verification documents must match your name and address exactly, as shown on your eBay account. This may be the issue holding you up.

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