eBay allowing return

[airguy]

All my items are listed with no returns. I sold an item that was new in box. the seller flat said in a message they bought it because they only needed a piece of it and said that one piece was used. it was not, again new in box. eBay is allowing them to return it and i guess, per ebay, I get to pay for the return shipping and I guess a future refund. 

I've only ever had a few issues like this in the past and usually just take the neg or whatever as I don't care to deal with lying buyers. Is there any recourse for this? I'll see what's returned but how is this not mail fraud?

[inhawaii]

No returns mean no REMORSE returns.

Anyone who buys something from you is covered by ebay's MBG (money back guarantee) and can return something  if they claim the items is INAD (item not as described). If you do not accept the INAD return, ebay will refund the buyer with your funds and  let the buyer keep the item. If you do accept the return, you don't have to refund the buyer until you get the item back.

Recap: You can deny a remorse return but never deny a INAD return.

[kensgiftshop]

The MBG overrules your No Returns.

You can report the buyer, but you'll still be refunding.

If you accepted 30 day returns, then you could deduct some from the refund.

[pickapaper]

@airguy 

According to your post above, the buyer said he bought a whole NIB unit because he only needed one piece from it, but upon receipt, claims that one piece of the unit is used.   What a coincidence.  So, he files a Not as Described claim, you pay for the return and when you get it back, you have to give him a refund.  Chances are that he will return the unit with his used piece while he kept the new piece, which essentially cost him nothing.   (If he had not said anything about the "used piece" being the only exact piece that he needed, this would have been more believable.) 

Unfortunately, with eBay's Money Back Guarantee, there is no recourse for sellers if the buyer files a Not as Described claim.  Some buyers lie and some buyers steal to get what they want.   But so do some sellers.  There is no way eBay can look at each individual situation and determine who is right and who is wrong so they tend to give buyers the benefit of a doubt.   

[fbusoni]

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@pickapaper wrote:

@airguy 

According to your post above, the buyer said he bought a whole NIB unit because he only needed one piece from it, but upon receipt, claims that one piece of the unit is used.   What a coincidence.  So, he files a Not as Described claim, you pay for the return and when you get it back, you have to give him a refund.  Chances are that he will return the unit with his used piece while he kept the new piece, which essentially cost him nothing.   (If he had not said anything about the "used piece" being the only exact piece that he needed, this would have been more believable.) 

Unfortunately, with eBay's Money Back Guarantee, there is no recourse for sellers if the buyer files a Not as Described claim.  Some buyers lie and some buyers steal to get what they want.   But so do some sellers.  There is no way eBay can look at each individual situation and determine who is right and who is wrong so they tend to give buyers the benefit of a doubt.   

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@airguy 

Do you have the message from the buyer indicating that he only needed one piece?  

If what @pickapaper suggests above is true, then you COULD take this up with eBay at their Facebook page (Facebook/ebay) where a competent English speaker might be able to help you.   Those folks have access to all correspondence between buyers and sellers.