eBay Standard Envelope - How to Handle a Damaged Item

[indigosportscards]

I have shipped hundreds (maybe thousands) of these so far, and I finally had a customer say an item was damaged.  They provided pictures of the damaged card.  I contacted eBay phone support but didn't really get an answer.  Basically, do I need to have the item shipped back to me for insurance to get paid out?  I don't really want the card back since it is damaged, and it seems like a hassle to get the customer to send it back to me.  Thanks for any help.

[wastingtime101 · Accepted solution]

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@indigosportscards wrote:

Basically, do I need to have the item shipped back to me for insurance to get paid out?

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No. You can refund without requiring a return and use the buyer's photos and screenshots of the buyer's request to file your insurance claim.

File a claim here.

[m60driver]

Considering that $20 is the highest sell price using ESE and your cost should be a fraction of that you just refund and move on.

[slippinjimmy]

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@m60driver wrote:

Considering that $20 is the highest sell price using ESE and your cost should be a fraction of that you just refund and move on.

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Why move on when there is insurance available via a simple online form.

[mantle1951]

How much was the price of the card? If you have sent thousands  of these I would just refund and move on.

If the sale price was $12.00 or $15.00 I would file a claim to get your money back.

[m60driver]

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@slippinjimmy wrote:

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@m60driver wrote:

Considering that $20 is the highest sell price using ESE and your cost should be a fraction of that you just refund and move on.

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Why move on when there is insurance available via a simple online form.

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Because it is not worth your time nor the aggravation if your claim is rejected which is often the case.