eBay Payments - Processing Issue

[camneale242]

Hello, could use some help / advice...

I sold, shipped an item that was delivered with positive feedback received.

The payment has been processing for nearly a month, with a 'to be completed' date of over 2 weeks ago. 

I am a top rated seller... and have been paid for other items since (before and after). Everything on my end is verified. (Bank account etc.)

eBay tells me there is a processing error and have escalated to IT... but every time i speak with eBay there is no new information... every time its just wait another 48 hours... I have had the exact same conversation with support multiple times. 

At this point this is an internal eBay problem... yet I still don't have my money and the buyer has the item!?! 

Any suggestions ? Thanks

[mam98031]

That doesn't make sense at all.  I know you have contacted Ebay, but I'm going to suggest you do it again.  However I would suggest that you contact Ebay for Business on Facebook or Twitter.  The better trained CSRs reside there.

Here are your options for contacting Ebay Customer Service.

https://twitter.com/askebay?lang=en

https://www.facebook.com/eBayForBusiness/


If when you use the link below you can only get to the Automated Assistant, type AGENT in the box and hit enter. You will then get more options.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

For the Payment Team
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&&...